Description Position Summary We are seeking a motivated and customer-focused Assistant Automotive Service Manager to support the daily operations of a high-volume service department. This role assists in leading service advisors and technicians, ensuring exceptional customer satisfaction, maintaining efficient workflow, and helping achieve departmental sales and profitability goals. Requirements Key Responsibilities • Assist the Service Manager with daily service department operations. • Support, coach, and develop service advisors and support staff. • Monitor workflow and technician productivity to ensure efficient vehicle repairs and maintenance. • Help maintain high levels of customer satisfaction and resolve customer concerns professionally. • Review repair orders for accuracy, completeness, and compliance with dealership standards. • Forward thinkin, build an execute project(s) and timelines • Ensure warranty, manufacturer, and dealership policies are followed. • Monitor appointment scheduling and service retention efforts. • Assist in achieving department sales, gross profit, and CSI (Customer Satisfaction Index) goals. • Maintain a safe, clean, and organized service department. • Collaborate with Parts, Sales, and Warranty departments to ensure a seamless customer experience. • Step into leadership responsibilities in the absence of the Service Manager. Qualifications • 3+ years of automotive service experience, preferably in a leadership or advisor role. • Strong knowledge of automotive repair processes and service department operations. • Excellent communication and customer service skills. • Proven ability to lead teams and manage multiple priorities. • Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, or similar preferred). • Valid driver's license and acceptable driving record. Preferred Qualifications • Previous experience as a Service Advisor, Shop Foreman, Parts Manager or Assistant Service Manager. • OEM dealership experience (Honda experience preferred, if applicable). • Strong understanding of service retention and customer experience initiatives. Compensation & Benefits • Competitive salary plus performance-based bonus opportunities. • Medical, dental, and vision insurance. • Paid time off and holidays. • 401(k) with company match. • Ongoing manufacturer and leadership training. What Success Looks Like • Meets or exceeds CSI objectives. • Maintains a productive and efficient service workflow. • Effectively supports service team development. • Helps achieve department sales and profitability goals. • Builds lasting relationships with customers through exceptional service. Apply today to join a team dedicated to delivering outstanding customer experiences and operational excellence in automotive service.