Service Advisor We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other. We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service. Compensation & Benefits • Competitive hourly rate + commission and overtime opportunities • Paid vacation and holidays • Medical, dental, vision, life, and supplemental insurances • 401(k) with company match • Employee discounts, referral bonuses and ASE reimbursement • Genuine career growth — with progression into Service Manager or Management, evidenced by hundreds of team member promotions. Service Advisor: • Greet every guest and deliver a world-class service experience • Act as the liaison between customer and technician — translate mechanical into clear recommendations • Confidently sell tires, wheels, repairs, warranties, and services • Perform visual inspections and document findings • Build lasting relationships that turn first-time guests into lifelong customers • Help maintain showroom and inventory standards • Partner with the team to keep operations smooth, efficient, and safe What Makes You a Great Fit • 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background • Proven ability to sell services and build trust • Strong communication and organizational skills • A self-starter with problem-solving ability and team spirit • Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow) • Hungry to learn, grow, and lead • Flexible availability, including weekends, to serve customers when they need us most About Big Brand Tire & Service For more than 50 years, Big Brand Tire & Service has been a trusted name in tires and auto repair. With hundreds of locations across the country and a growing footprint, we’re serious about two things: delivering world-class service to our customers and being an employer of choice by creating opportunities for our people to grow and build rewarding careers. Apply today! If your qualifications are a match for the position, a member of our Talent Acquisition team will reach out to you to discuss next steps. Tandem Tire is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.