At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you. If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place. We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together. Job Description Summary: The Director, Sales Enablement leads Sales and Customer Experience enablement and training activities for Fusion Connect. The role has oversight for functional onboarding and role-readiness, including product and sales training, sales communications and collateral, and the request-handling processes for Sales and Customer Experience. This role will manage RFP response coordination, customer references, cross-functional sales requests, supports Customer Experience team reporting, account assignment management, and assisting with executive presentations. Job Description: Essential Duties and Responsibilities include the following (other duties may be assigned): · Manage Sales and Customer Experience new hire enablement and readiness activities, including reviewing role-based learning paths to ensure relevance and maintaining onboarding workbooks. · Oversee the relevance of Sales and Customer Experience training, partnering with Human Resources on updates, assignments, and additional training outside of new hire training. · Partner with sales leadership on the new hire cadence, including the initial post-hire onboarding call, weekly check-ins during the first six weeks, and ongoing coaching, as needed. · Schedule and coordinate live system and tool training, including Salesforce, Quoting, and the Preliminary Pricing Tool, delivering sessions directly or engaging the appropriate subject-matter expert. · Develop and maintain the product training schedule in partnership with the Product team; determine sales topics to include in training associated with product launches and changes; and review content for accuracy and relevance. · Participate in product readiness and launch discussions to identify required Sales and Customer Experience communications, training sessions, documentation, or collateral updates. · Own the creation and distribution of the Weekly Sales Update, incorporating product and marketing announcements, Sales Operations updates, training recaps and schedules, collateral, promotions, process changes, and practical sales tips. · Partner with Marketing, Product, and Sales Operations to review the Marketing Hub, identify outdated or missing collateral, and align upcoming initiatives and communications. · Maintain the Sales “What to Expect” document library, creating and updating materials for product, process, implementation, and customer-experience changes; review content with Product and Service Delivery quarterly. · Manage RFP requests through cross-functional review and approval, track stakeholder deliverables, and ensure timely responses. · Oversee Sales Request Forms and customer reference requests, completing them or routing matters to the appropriate teams, following through on responses, and recording customer reference activity in Salesforce. · Own recurring and ad hoc Customer Experience performance reporting; validate and reconcile information from Salesforce, Gainsight, surveys, Finance, and operational sources, including churn, retention, renewals, NPS, CSAT, customer engagement, account health, risk, and activity. · Maintain historical Customer Experience performance information and provide month-over-month, quarter-over-quarter, and year-over-year trend analysis. · Manage Sales and Customer Experience account assignment processes, including new or unassigned accounts, segmentation and staffing changes, portfolio realignments, and verification of approved Salesforce updates. · Maintain executive reporting and presentation templates and prepare supporting analysis and materials for leadership meetings as requested. · Manage, coach, and develop the Sales Trainer, including work priorities, functional training and onboarding assignments, scheduling, content and delivery quality, feedback, and performance management. Knowledge, Skills, and Abilities Requirements: · Ability to lead Sales and Customer Experience functional enablement initiatives, manage competing priorities, and drive execution across departments. · Working knowledge of learning management platforms, such as LinkedIn Learning, and collaboration and content management tools, including SharePoint and Microsoft Teams. · Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data reconciliation, analysis, and charting; advanced PowerPoint skills for executive-ready presentations. · Advanced proficiency in Microsoft PowerPoint with demonstrated ability to create polished, executive-ready presentations. · Working knowledge of Salesforce reporting and the ability to retrieve, analyze, and validate data and reports without system administration responsibility. · Strong analytical skills, business acumen, and ability to translate complex data into concise reporting and communications. · Strong project management, prioritization, follow-through, and attention to data and content accuracy. · Excellent written and verbal communication, cross-functional collaboration, and ability to work with senior and executive leaders. · Ability to manage competing deadlines independently, resolve information gaps, and handle confidential business, customer, employee, and financial information appropriately. Education and/or Experience Requirements: · Bachelor’s degree in business, communications, finance, analytics, information systems, or a related field preferred; equivalent relevant professional experience will be considered · A minimum of five (5) years of experience in sales enablement, sales or revenue operations, Customer Success operations, training and development, or a related function preferred. · Experience supervising, coaching, and developing direct reports, including setting performance expectations, providing feedback, and managing performance. · Experience managing projects and coordinating cross-functional initiatives. · Experience working independently in a remote environment preferred.