The primary business owner. The Director is accountable for client growth, retention, commercial execution, and orchestrating cross-functional teams to meet revenue goals. Role Expectations (The Mandate) • Client Journey Engagement: strengthens senior client relationships and ensures client understands the value Ansira delivers to their business • Commercial Ownership: drives weekly organic revenue growth; owns account plans, renewals & retention • Pipeline Generation: executes the 6 Growth Levers (Module Expansion, LMA, Co-Op, etc…) on cadence • Forecast Discipline: ensures strict pipeline visibility, forecast accuracy & CRM hygiene • Business Review Narrative: owns the strategic executive story • Whitespace & Risk ID: Proactively identifies growth opportunities & risks weekly Business Impact (The Commercial Why) • Converts whitespace into closed-won revenue; secures renewals • Drives gross pipeline to hit portfolio targets • Mitigates account risk early to protect forecast • Ensures cross-functional teams deliver on commitments Decision Authority Owns: • Account strategy • Growth/whitespace planning & achievement of targets • Forecast accuracy • Business Review story development • Client understands value Ansira delivers • Coaching and development of team Escalates: • Margin risk • Pricing exceptions • Enterprise escalations • Major contract restructures