Description Launch Your IT Career with XPERTECHS Are you studying Information Technology, Cybersecurity, Computer Science, or a related field and looking for real-world experience? As a Service Desk Intern, you'll work alongside experienced IT professionals supporting businesses with day-to-day technology challenges. You'll gain hands-on experience with Microsoft 365, Windows devices, networking, cybersecurity, and professional IT service delivery in a Managed Services Provider (MSP) environment. This is an excellent opportunity for students looking to build technical skills, develop professional experience, and prepare for a future in IT. What You'll Do • Provide first-level technical support to clients via phone, email, and remote support tools. • Troubleshoot common Microsoft 365, Windows, hardware, and software issues. • Build, configure, and deploy laptops, desktops, and mobile devices. • Monitor and update support tickets using our service management platform. • Participate in team meetings, training sessions, and professional development opportunities. • Deliver outstanding customer service and maintain professional communication with clients. Requirements What We're Looking For • Current college students pursuing a degree in Information Technology, Cybersecurity, Computer Science, Information Systems, or a related field. • Strong interest in technology and troubleshooting. • Excellent communication and customer service skills. • Ability to learn quickly and work in a fast-paced environment. • Strong organizational and time management skills. • Positive attitude, attention to detail, and willingness to ask questions. Preferred Qualifications • Familiarity with Windows 10/11 and Microsoft 365. • Coursework or experience in networking, cybersecurity, or computer support. • CompTIA A+ certification (or working toward certification). • Previous customer service or technical support experience. What You'll Gain • Hands-on IT support experience in a professional MSP environment. • Exposure to Microsoft 365, cloud technologies, endpoint management, and cybersecurity tools. • Mentorship from experienced engineers and technical leaders. • Real-world troubleshooting and client support experience. Ideal Candidate: A motivated student who enjoys technology, solving problems, helping people, and wants to build a successful career in IT.