Description Kenly 95 Petro Travel Center | Full-Time | Evening Shift Job Security - Job Freedom - Job Safety - Open Door Policy Kenly 95 Petro TA Service Center is hiring a Diesel Service Advisor / Service Writer to join our fast-paced, high-volume shop. This role is perfect for customer-focused professionals who enjoy problem-solving, coordinating repairs, and delivering excellent service to truck drivers, fleet operators, and commercial vehicle customers. As a Service Advisor, you are the key link between our customers and diesel technicians, ensuring clear communication, accurate documentation, and a smooth service experience from start to finish. Requirements Responsibilities • Greet and assist customers professionally, assessing their service needs • Accurately document repair orders and service requests • Communicate with technicians to coordinate repairs, maintenance, and schedules • Provide clear, timely updates to customers on repair status, timelines, and costs • Recommend additional services based on vehicle condition and customer needs • Maintain detailed service records and ensure accurate documentation in management systems • Support shop workflow to maximize efficiency and customer satisfaction • Deliver consistent, high-quality service that builds trust and repeat business Qualifications • Strong customer service and communication skills • Organized, detail-oriented, and able to handle multiple priorities • Comfortable working in a busy, high-volume diesel service environment • Professional, positive attitude with a strong work ethic • Ability to think quickly and solve problems effectively • Comfortable using computers and service management software • Previous experience as a Service Advisor, Diesel Service Writer, Automotive Advisor, or Customer Service Representative is a plus but not required Compensation & Benefits • Competitive pay and benefits • Employee discounts on meals, merchandise, and more • Career advancement opportunities within Kenly 95 Petro • Supportive, team-oriented work environment • Stable, full-time employment with a nationally recognized travel center Why Kenly 95 Petro? Kenly 95 Petro is one of the largest travel centers in the country, serving professional drivers and travelers 24/7. We pride ourselves on supporting employees, investing in growth, and delivering exceptional customer service every day. Join us and be part of a team that keeps America moving. Our Company is family-owned and operated since 1964! Kenly 95 is committed to providing a safe work environment. We require a pre-employment drug test and background check as well as random drug testing for employees. This is an on-site position and not remote. Iowa 80 is unable to sponsor a Visa.