Description We are looking for an ambitious and fun individual to join our hard working banquets team at the Le Meridien | Sheraton Charlotte Hotel. Our goal is to enhance the customer experience by having an enthusiastic staff to ensure event guests are well taken care of! • Ensure that details are followed from the banquet event order (BEO) • Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner • Ensure that the banquet area is maintained in a clean, organized, and safe condition • Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area • Always be present in room and greet guests upon arrival • Submit maintenance requests to the engineering department for broken or damaged equipment • Assist staff with room set ups, food service, and clean up when necessary • Comply with health and safety regulation and act in line with company policies and licensing laws • Maintain equipment in good condition • Report on any shortages, damages or security issues • Handle reasonable guests complaints/requests and inform others when required Requirements Skills to be successful in this role would include: • Ability to work independently and remain motivated • Smile • Must have comprehensive knowledge of the English language to effectively communicate with guests, • associates, and vendors. • Proven working experience in relevant field • Helpful with customer service • Professionalism along with speed and attention to detail EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.