Customer Focus & Problem Solving: Engage deeply with internal and external customers to understand security operations tools and processes, identify unmet needs, and drive innovative integrations that deliver measurable customer value. Product Strategy, Definition & Roadmap: Own the end-to-end product strategy and roadmap for MDR capabilities; identify gaps and opportunities; define and prioritize requirements as clear customer scenarios, backlog items, and success metrics (OKRs). Technical & Security Excellence: Ground solutions in strong technical and security fundamentals by partnering with engineering to drive automation and advanced AI. Apply deep SOC operations expertise and threat-landscape awareness to deliver effective detection, response, and resilience. Data-Driven Decision Making: Define, instrument, and track KPIs across the DEX service. Leverage analytics and telemetry to generate insights, guide prioritization, and drive continuous improvements. Build inclusive, high-trust partnerships. Operational Excellence & Execution: Partner with engineering to establish disciplined execution rhythms, accurate planning, and scalable operational processes. Evangelization and amplification: Represent the product and service in executive reviews, customer briefings, and internal and external forums. Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience. 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). Hands-on experience in building security products and security domain knowledge ; operating at scale in global, high-availability services; data analytics and metrics skills; strong leadership and communication in ambiguous situations.