About the role You are the first voice patients hear and the last face they see. We are looking for a Patient Coordinator who shows up, stays positive under pressure, and takes ownership of a full schedule. You will help patients understand their benefits and costs, feel confident moving forward with care, and leave with their next visit booked. What you will do • Greet patients warmly, and manage check-in and check-out accurately and efficiently • Answer phones promptly and turn new patient calls into scheduled appointments • Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists • Confirm upcoming appointments by phone and text to reduce no-shows • Make sure every patient leaves with their next appointment scheduled • Verify insurance eligibility and benefits before appointments, and explain coverage in plain language • Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need • Collect copays and balances at the time of service, and post payments accurately • Keep patient records, forms, and account notes complete and accurate • Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks • Protect patient privacy and follow HIPAA requirements What we need from you • Reliability. Regular, predictable, on-time attendance for your full scheduled shift is an essential function of this job. The front desk cannot open without you. • Presence. This is an in-person role. You are engaged, attentive to the patient in front of you, and smiling with a great warm tone. • A good attitude. You stay calm, friendly, and professional with a ringing phone, a full lobby, and an upset patient all at once. • Team first. You jump in without being asked, communicate openly, and help the whole office succeed. • Comfort with money conversations. You can talk about cost and ask for payment clearly and confidently, without pressure and without avoiding it. • Ownership of the schedule. You treat an open slot or a patient leaving without an appointment as a problem to solve. • Attention to detail. Insurance, payments, and patient information are right the first time. • Professional presentation. As the face of the practice, you maintain a high standard for personal hygiene, grooming, and professional dress every shift. Qualifications • At least 1 to 2+ years of dental front office experience • Experience verifying dental insurance and explaining benefits to patients • Experience presenting treatment plans and collecting patient payments • Experience scheduling and confirming appointments and managing a provider schedule • Working knowledge of dental terminology and procedure codes • Experience with Denticon practice management software is a plus • Strong phone, computer, and typing skills • [Bilingual English/Spanish is a plus] Physical requirements The following are essential to this role and must be met with or without reasonable accommodation: • Sit or stand at a front desk workstation for extended periods • Use a computer, keyboard, and multi-line phone throughout the shift • Speak and hear clearly to communicate with patients in person and by phone • See clearly at close range to read screens, forms, and insurance documents • Move between the front desk, lobby, and operatories throughout the day • Lift and carry office supplies up to [15] pounds • Maintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrances Our hiring process • Short video interview you complete on your own time, then an in-office interview [and working interview] • We contact prior employers for references, including questions about attendance, dependability, and teamwork. Please be ready to provide at least two supervisor references. • Offers are contingent on satisfactory reference and background checks • New team members complete a 90-day introductory period What we offer [Medical, dental, vision / PTO / 401(k) ]