What You’ll Be Doing No two days look exactly the same here. In this role, you’ll: • Partner closely with the General Manager and Assistant General Manager to support daily operations, initiatives, and team needs • Oversee multiple departments and collaborate with team leads to set goals, review performance, and keep everyone aligned • Lead pre-shift meetings, staff orientations, and support training for new hires • Help build schedules, learning paths, and mentorships for team members • Be a visible, hands-on leader on the floor — setting the tone through professionalism, communication, and teamwork • Support guest experience by responding to questions, resolving issues, and keeping the front of house running smoothly • Ensure all areas are clean, organized, safe, and guest-ready • Assist with special events, promotions, league preparation, and day-to-day coordination • Monitor inventory and supplies and communicate needs to leadership • Operate POS systems, make announcements, and support lane and amusement operations as needed • Handle opening and closing duties and help ensure safety, security, and proper use of company property • Respond to incidents or injuries and complete required documentation when needed In short: you’ll help keep the energy high, the team supported, and the experience exceptional. What We’re Looking For You’ll be a great fit if you have: • A high school diploma (Bachelor’s degree preferred) • 4+ years of guest service experience and 2–4 years of supervisory experience • Strong communication, organization, and leadership skills • Comfort using Microsoft Office and basic systems • The ability to stay calm, positive, and professional in a busy environment The Environment • Fast-paced, high-energy setting with large crowds, kids, music, and lighting effects • You’ll be on your feet, moving throughout the facility, and lifting up to 50 lbs • This role requires flexible availability, including evenings, weekends, and longer shifts when needed Why You’ll Love It Here • You’ll have real impact on team culture and guest experience • Every day is different — no desk-bound routines • You’ll work alongside a collaborative leadership team • You’ll be part of a company that values fun, teamwork, and creating memorable moments • Competitive salary with weekly pay • Comprehensive benefits package available If you’re ready to lead, support a great team, and keep things running like a well-oiled machine — we’d love to hear from you. Apply today and let’s talk!