Key Responsibilities: • Greet and welcome guests warmly and provide excellent customer service. • Process check-ins, check-outs, and reservations accurately and efficiently. • Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions. • Handle payments, process transactions, and maintain accurate records. • Assist with resolving guest concerns or complaints professionally and efficiently. • Sort through and send resort comments, suggestions, and complaints to the Resort Manager. • Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al. • Ensure office supplies are sufficiently stocked and prepare supply orders as needed. • Maintain petty cash fund. • Maintain a clean and organized front desk and lobby area. • Work collaboratively with other departments to ensure a seamless guest experience. • Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests. • Other duties as assigned. Qualifications & Requirements: • High School Diploma or GED. • Previous front desk, hospitality, or customer service experience preferred. • Strong communication and interpersonal skills with a guest-first mindset. • Intermediate to advanced computer proficiency, ability to use Microsoft 365. • Ability to handle multiple tasks in a fast-paced environment. • Must be detail-oriented, organized, and reliable. • Maintain a professional appearance. • Availability to work flexible shifts, including evenings, weekends, and holidays as needed. Why Join Us? • Work in a vibrant, resort environment with a supportive team. • Competitive pay and employee perks. • Gain valuable experience in hospitality and guest services. • Be part of a fun and engaging resort community. If you’re passionate about providing excellent customer service and creating unforgettable guest experiences, we’d love to hear from you! This is a full-time year-round position working at Home2 Suites by Hilton Tuscaloosa Downtown in Tuscaloosa, AL. Flexible scheduling required, including nights, weekends, and holidays. EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace