PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agent—managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment. SUBSIDIARY: Turning Points for Children (TPFC) PROGRAM: Food and Wellness Network (FAWN) ROLE TYPE: Part-Time JOB OVERVIEW: The Operations Coordinator for the Food and Wellness Network (FAWN) at Turning Points for Children handles purchasing and storage of food and supplies; handles service requests; greets clients during program hours, collects intake information; manages data; assembles packages for families; generates required reports; and provides additional support and data on an as-needed basis. The FAWN Operations Coordinator acts as the on-site task manager for all volunteers while at the pantry. This position reports to the FAWN Program Director. RESPONSIBILITIES: Food Distribution • Manages on-site operations for FAWN pantries and liaises with site contacts when relevant. • Orders food weekly, accepts deliveries, and assists with restocking supplies, including the breakdown of large volume purchases. • Coordinates the packing of bags for other Turning Points programs and partners. • Assists with calls to FAWN inquiring about the program; collects intake data, including name, number of family members, need, etc.; determines eligibility; schedules pantry appointments. • Greets clients during distribution hours and ensures that all clients have completed intake before receiving pantry resources, if relevant. • Collects and records data for FAWN (e.g., food purchased; donations received; households served; food distributed; etc.). • Participates in arranging deliveries of in-kind donations to FAWN, sorting donations, and arranging the distribution of donations to FAWN clients as appropriate. • Coordinates logistics for pop-up pantries when relevant. Volunteers • Recruits a volunteer base to support pantry operations, including unloading and storing food donations, stocking pantry shelves, and staffing the pantry during open hours. • Monitors, coordinates, and manages volunteers at FAWN pantries, including facilitating meetings and trainings. • Orients new volunteers to all TPFC and FAWN pantry policies, procedures, and expectations. Program Support • Develops social media content and communication material for FAWN. • Supports partnerships with institutions, organizations, and programs that can provide resources and tools to FAWN clients based on their needs. • Supports the Case Management program where needed. Administrative • Attends mandatory training programs provided by Philabundance. • Reports any problems/risk management issues to the FAWN Program Director. • Participates in staff meetings, team meetings, and supervisory meetings as scheduled. • Participates in the quality improvement process and training activities. • Maintains coherence with Turning Points for Children’s vision, mission, and goals. • Maintains the highest ethical standards in organizational operations and individual professional conduct. • Performs other duties and projects as assigned by supervisor or executive management. SKILLS: • Good interpersonal skills. • Comfortable working in a fast-paced environment. • Good organizational and problem-solving skills. • Comfortable with conflict management and having difficult conversations. • Maintains professionalism by establishing relationships that are ethical, client-oriented, and not self-interested. • Skills in typing, basic computer operations, and Microsoft applications (e.g., PowerPoint, Excel, etc.). • Comfortable working with numbers. • Completes paperwork and other responsibilities in a timely and accurate manner; maintains an organized work environment. • Able to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work done. • Culturally sensitive to the needs and diversities of multicultural communities. • Able to meet the physical requirements of the position (managing food loading, storing food, and preparing food bags). PHYSICAL REQUIREMENTS: This position requires frequent standing/walking; lifting/carrying; pushing/pulling; bending/stooping; using arm, leg, and back muscles for extended periods; and unloading vehicles. EDUCATION: A bachelor’s degree is required EXPERIENCE: A minimum of two (2) years of experience related to hunger relief, food services, or social services is required. PHMC is an Equal Opportunity and E-Verify Employer.