Remote: Although this position is listed as remote, the training period requires you working onsite 5 days/week for 3 months at our Middleburg Heights, Ohio facility before transitioning to remote. Due to business requirements, only applicants residing in Ohio will be considered. Key Responsibilities: • Follow up on claim status via insurance portals or calls to payers to determine adjudication and details. • Call payers and patients as needed to resolve claim rejections, challenge processing decisions, and verify insurance coverage. • Verify patient insurance eligibility and coordination of benefits. • Review and analyze payer correspondence. • Investigate electronic claim rejections. • Submit claims for processing corrections, to secondary insurances, or to updated addresses. • Research requests for insurance payment retractions. • Monitor and notify management of payer trends and/or claim processing issues. • Meet or exceed productivity and quality KPI goals. • Perform other duties as assigned. Education/Experience: • High School diploma or GED • Previous health insurance billing experience • Working knowledge of medical terminology • Strong problem-solving skills and the ability to adapt to changes in policies, regulations, and procedures • Excellent written and verbal communication skills • High attention to detail • Ability to interact effectively with others • Ability to maintain confidentiality • Proficient computer skills with knowledge of Microsoft Word and Excel Salary Range: $19-$22 per hour