OVERVIEW: The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department’s processes through a structured apprentice program. The apprentice will follow the guidance of their assigned mentor technician while successfully completing their outlined on-the-job training and on-line and self-led coursework. KEY RESPONSIBILITIES: • Detailing-gain familiarity with products as well as understanding nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines. • Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety. • Rigging-gain exposure to new product assembly procedures and the PDI process. • Parts Department-exposure to all aspects of departmental operations to include over the counter and work order sales processes, parts ordering and inventory maintenance. • Service Advisor-gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor. Gain an understanding of warranty procedures and work order entry and begin to develop time management skills. • Sales-gain understanding of the processes associated with the sales and delivery of new boats. • Perform light duty technician tasks such as changing oil, general service and warranty repairs, and assist as needed with any other repairs. • Set up and participate in boat shows and other off-site promotional events. • Maintain a professional and clean workspace for customer viewing. • Successfully pass OEM certification(s) • Meet daily with the assigned Mentor Technician as well as regular meetings with the Service Manager or Fixed Operations Manager. • Complete all required apprenticeship documentation daily. • Follow the apprentice program outline and complete all tasks and meet all goals. • Other tasks as assigned KEY RESULT AREAS: • Complete all aspects of training. • Improved OEM certification status • Internal and external customer satisfaction and enthusiasm • Accurate level of service-done right the first time • 100% pride in work; always supplying a complete and “0” defect product to the customer. • Maintain minimum production and accuracy standards