OVERVIEW: The Mobile Service Technician is responsible for performing mechanical repairs on boats and equipment at off site locations and marinas. KEY TASKS: • Perform mechanical repairs on boats and equipment • Safely operate customer vessel during diagnostic water testing • Ensure all warranty repairs are completed according to manufacturers and MarineMax guidelines • Inspect boats, prepare and itemize estimate listing parts and labor • Complete repair work utilizing service scheduler and SSO’s within the established timeframe • Maintain and secure inventory and tools on company vehicles at all times • Ensure customer satisfaction by arriving for service calls in a timely manner and presenting a professional picture of MarineMax • Follow-up with customer to ensure complete satisfaction • Maintain effective communication with the service and parts departments • Ensure professional and clean appearance of company vehicles • Safely operate company vehicle and remain within posted speed limits • Maintain a safe driving record • Other duties as assigned KEY RESULT AREAS: • Internal/External Customer satisfaction/FANS • Minimum number of comebacks • Timely and accurate completion of work • Professional Appearance of company tools and vehicles • Error-free work orders • Effective communication with other MarineMax departments