Key Responsibilities: • Protects sole source position at assigned customer accounts. • Improves relationships and table stake metrics (Delivery, Quality & Price) on assigned customer accounts. • Owns the full lifecycle of customer commercial requests - from intake to execution to follow-up - ensuring responsiveness, clarity, and accountability. • Coordinates and communicates customer insights, market intelligence, risks, and growth opportunities clearly and across the organization. • Leads development and execution of Strategic Account Plans for assigned customer accounts to preserve existing business, deepen relationships and generate new opportunities at targeted accounts. • Builds and executes Market Development Plans with speed to pursue these new business opportunities. Your Objectives: • Develop a strong understanding of internal roles and cross-functional processes, building effective relationships across the organization to efficiently manage customer requests. • Deepen customer relationships through engagements and targeted face-to-face visits that drive strategic growth conversations. • Drive and maintain customer delivery metric to 97% on assigned accounts. • Lead the development of Strategic Account Plans for assigned accounts. • Plan and manage execution of strategic account plan activities in intended timeline • Proactively manage customer requests to ensure the proper follow-up takes place in a timely manner to meet their expectations. • Gather customer forecasts and forward-looking intelligence to strengthen pipeline visibility, enhance SIOP integration, and improve understanding of each account’s sales cycle. • Build multi-level relationships across engineering, quality, operations, purchasing, marketing, and executive leadership within customer organizations. Goals to Accomplish: • Increase customer engagement frequency and quality to enhance account intimacy, loyalty, and lead generation. • Capture and communicate customer and market intelligence to internal market team • Develop and maintain Strategic Account Plans for top 5 accounts; deliver structured quarterly business updates. • Capture customer demand forecasts and integrate into monthly SIOP planning process • Be recognized by customers and internal teams as a responsive, resourceful, and solutions-oriented partner. • Engage in selected and strategic professional development offerings. Duties of Assignment: • Provide timely sales quotations per customer requests. • Participate in business case development for new business opportunities. • Communicate critical customer information to internal stakeholders. • Deliver Customer Activity weekly summary to Executive and Market teams. • Facilitate new product and innovation discussions with existing and prospective customers. Requirements • Bachelor’s degree in business, engineering, communications or a related field. • 0 - 5 years of professional experience. • Preferred experience servicing customers in manufacturing or OEM environments. • Strong ability to communicate and influence key stakeholders at all levels of an organization, including executive and C-level. • Highly organized and capable of managing tactical execution while advancing strategic initiatives. • Excellent listening skills and ability to translate unmet needs of the customer. • Demonstrated bias for action, resilience, and willingness to take initiative in situations. • Ability to balance the needs of the customer while preserving Beckett Thermal Solutions' best interests.