Our associates celebrate lives. We celebrate our associates. Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations. JOB RESPONSIBILITIES Financial Management • Develop annual business plan • Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives • Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions • Approve expenditures and invoices including overtime Operations • Manage the day-to-day activities ensuring on-time services; exceeding client family expectations • Remove barriers, encourage ideas, and identify improvements • Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability • Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies • Responsible for establishing location goals and priorities • Develop, communicate, and monitor goals, priorities, processes and procedures • Manage frontline supervisor’s responsibilities, expectations, and accountabilities • Effectively present and communicate Company and Market strategies, values, and goals to location staff • Collaborate with local Management for resource sharing, ideas, and business or operational enhancements • Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements • Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture • Ensure all safety, quality control, and compliance standards are adhered People Development • Develop a strong, trusting, and reliable team • Understand team members career aspirations and provide assignments to develop skills and/or close gaps • Constructively address issues and provide tangible and appropriate feedback • Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover • Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff • Establishes pay, recommends pay increases, special pays, and career advancements • Discipline staff as necessary; writes development plans to close behavior or skill gaps • Collaborates with Human Resources throughout discipline, development, and termination processes • Recommends and discusses terminations with Market Leadership. Other • Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share • May network with key community leaders to build business relationships, influence, and support the community • Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company • Develop and implement plans to improve customer satisfaction index and on-line community reviews • Other responsibilities as requested or assigned • Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork MINIMUM Requirements Education • High School Diploma or equivalent required • At least twelve (12) hours college courses in Finance & Accounting strongly preferred Certification/License • Embalming Licensure may be required depending on state/provincial regulations & requirements. Experience • At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities • Funeral Home Management experience required • At least two (2) years’ experience managing people and effectively managing budgets and expense control required Knowledge, Skills and Abilities • Knowledgeable in industry competitive pricing, demographic patterns, and market competition • Knowledgeable in Financial and Business acumen • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers • Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint Work CONDITIONS Work Environment • Work indoors and outdoors during all seasons and weather conditions • Exposure to various chemicals and fluids • Limited amount of local and/or multiple location traveling required • Professional Dress is required when in contact with families Work Postures • Frequent, continuous periods of time standing, up 6 hours per day • Sitting continuously for many hours per day, up to 6 hours per day • Climbing stairs to access buildings frequently Physical Demands • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage • Ability to lift up to 50 lbs. to assist with moving bodies Work Hours • Working beyond “standard” hours as the need arises • Travel up to 25% Pay: $85,000 - $90,000 yearly based on experience Benefits: Medical * Dental * Vision * Flexible Spending Accounts (health care and dependent care) * Health Savings Account with Company Contribution * Sick Leave * Short-Term Disability * Long-Term Disability * Life Insurance * Voluntary Accidental Death or Dismemberment Insurance * Dependent Life Insurance * SCI 401(k) Retirement Savings Plan with Company match * Employee Assistance Program Postal Code: 92705 Category (Portal Searching): Operations Job Location: US-CA - Santa Ana