At Gentex, you’ll help create innovative technologies that improve how people live, travel, and stay connected. Join a company driven by quality products across an evolving range of industries. POSITION OVERVIEW To provide technical quality engineering support to the Customer Quality Engineering team, at the point of manufacturing, in the containment, analysis, and corrective actions related to zero-mile and warranty returns from our customers. WHAT YOU’LL DO • Investigate all manufacturing related customer returns using formal problem-solving tools, and documenting in CT+. • Lead cross-functional teams through the problem-solving process, as necessary. • Clarify customer expectations and communicate to the appropriate manufacturing team. • Prioritize quality issues and projects to be executed by the manufacturing team. • Provide pulse of customers to the manufacturing team using various communication channels. • Identify and coordinate continuous improvement activities within the assigned manufacturing area. • Assess risk and validate process changes within the manufacturing process. • Drive product/process improvements as early as possible in the manufacturing process (value stream), to ensure greatest company benefit. • Communicate continuous improvement opportunities to product development teams for new product launches based on lessons learned from field concerns. • Other duties as assigned. HOW YOU’LL DO IT • Influential leadership – Communicating issues and concerns using data and facts in a way that helps other achieve a collective goal. • Establishes focus - Align personnel and other resources in a manner consistent with organizational vision and objectives. Provides clear direction and removes obstacles to get work done. • Fosters teamwork – Builds effective partnerships and works collaboratively with others to meet shared objectives. • Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders. Listening to understand and prioritizing requirements while keeping the stakeholders updated on project status. • Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters. • Complying with all company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace. WHAT TO BRING • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Quality or a related field or equivalent combination of education and relevant work experience. • Strong understanding of Gentex manufacturing processes and procedures. • Ability to understand and communicate engineering concepts, as well as manufacturing processes. • Proficiency in problem solving tools, CT+, and BI. • Proficiency in Microsoft Office Suite. WHAT WILL HELP • At least three years automotive experience preferred with one year in quality. Gentex is an equal opportunity employer Gentex extends equal employment opportunities to qualified applicants and employees regardless of an individual’s race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law. Assistance Gentex is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at [email protected]. Gentex will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation. Understand your right to work At Gentex, we use E-verify to confirm you're authorized to work in the U.S. E-Verify – English & Spanish Right to Work – English Right to Work – Spanish