Location: AON Pharmacy Hiring Range: $16.00 - $30.21 Position Summary The Prior Authorization Technician shall be responsible for the authorization process of orders coming into the Pharmacy from AON clinics. Key Performance Areas KPA 1 – Prior and REMS Authorizations • Submit prior authorizations on behalf of physicians • Follow up on submitted PA requests when no response is received • Monitor each PA through the process until approved/denied, and inform patient, staff and clinic as indicated. • Responsible for assisting the clinicians in obtaining Celgene authorization and confirmation numbers. KPA 2 – Appeals • Will review and initiate prior authorization appeal services to include first level appeal reviews. Will coordinate appeal reviews with Medical Director(s) of pharmacy benefit managers and/or peer-to-peer interviews as required. KPA 3 – Backup to pharmacy staff • Will monitor daily activities and provide backup support where needed, including PAP, SP follow-ups, BV and claims adjudication as needed. KPA 4 – Education & Training • Responsible for keeping up on all applicable training and education for maintenance of permit. • Will train staff on PA processes. KPA 5 – Customer Service • Incoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc. • SP follow-up to assure orders are being processed efficiently. • Scheduling deliveries. Position Qualifications Education • High school diploma, GED or equivalent education is required Minimum Relevant Experience • Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required. Certifications/Licenses • Pharmacy technician registration with the Florida Dept of Health in good standing required. • Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required. Travel: 0% #AONA #LI-ONSITE