Overview: Responsibilities involve designing, implementing, and maintaining ServiceNow Platform Analytics and Reporting solutions to drive strategic and accurate decision making, with a focus on CMDB performance health and KPI/Metrics. Primary Responsibilities: • Design and implement advanced Platform Analytics solutions including custom reports, visualizations and interactive dashboards within ServiceNow • Create and maintain various types of ServiceNow performance indicators, breakdowns, targets, widgets and dashboards, as specified by business partners and other related teams • Create/modify scripts and database views for use in analytics • Collaborate with stakeholders and other technological teams to understand and document their needs and requirements. • Identify and manage opportunities for analytics improvement initiatives • Establish and maintain a platform-wide governance framework for ServiceNow Platform Analytics • Ensure the technical environment for dashboards are available and functioning as needed (i.e., appropriate Report Sources or Database Views) • Mentor the organization of Platform Analytics services, concepts, policies, and procedures, including training for applicable groups • Ensure the accuracy and completeness of CMDB data, addressing errors and identifying root causes and assist in developing solutions with engineering staff. • Identify opportunities for process improvement and automation within the CMDB and related processes. • Assist in documenting CMDB processes when needed as well as providing training to other technical staff and management • Adhere to M&T internal control standards, including participation of internal and external audit points together with any issues raised by external regulators as applicable. • Develop a thorough understanding of technology and its functions, processes and operations. Remain current on business and market trends that may affect the Department and business lines. • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. • Promote an environment that supports diversity and reflects the M&T Bank brand. Education and Experience Required: Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture. Education and Experience Preferred: Bachelor’s degree in Computer Science or Computer Engineering Minimum 4 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications • Ability to translate complex business and functional requirements into structured high-quality implementations using any variety of industry standard approaches • Advanced technical and analytical skills • Advanced problem solving and troubleshooting skills, including identification of root causes • Advanced knowledge and advanced expertise in industry and/or vendor technologies • Able to solicit, gather, document, and analyze system specifications and requirements • Ability to work independently and collaboratively with others in a team environment • Ability to use effective facilitation skills and techniques to elicit and review requirements from a diverse range of stakeholders and group size • Understanding of how supported technologies interact with other systems and services • Excellent written and verbal communication skills • Effective influencing skills • Process-oriented, adaptable, logical thinker • Able to learn independently and quickly in a rapid pace environment • Knowledge of ServiceNow development techniques and JavaScript • Knowledge of the ServiceNow CMDB processes and functions, including Discovery and HAM/SAM • Experience with data modeling, metrics, KPI and KRI • Understanding of data visualization principles (effective charts and story telling with data) • Familiarity of agile principles a plus • Strong understanding of ServiceNow CMDB concepts, ITIL processes, and automation technologies • Experience with other BI tools a plus • Completed ServiceNow training in System Administrator/Platform Analytics/Discovery/HAM/SAM M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America