Job Title: Donation Door Attendant Employment Type: Part-Time - Hourly Goodwill Southwest Florida is seeking a Donation Door Attendant to serve as a front-line representative of the organization while receiving, recording, and sorting donated goods through the Kaizen system. This position provides excellent customer service to donors, maintains a clean and safe donation area, and ensures donations are processed according to established procedures and guidelines. Key Responsibilities: • Greet donors and customers with a friendly demeanor, eye contact, and excellent customer service. • Receive donations by loading items from donor vehicles into hoppers, recording donations, and providing donation receipts. • Evaluate donations using established guidelines and tactfully communicate when items cannot be accepted. • Thank donors for their contributions and maintain courteous interactions at all times. • Maintain clean, neat, and debris-free donation areas both inside and outside the facility. • Sort donations using the current Track Method and follow all RAW/Outlet sorting and labeling guidelines. • Properly sort and place pulls, outlet merchandise, recyclable commodities, and other materials into designated containers, hoppers, Gaylords, totes, or assigned locations to support aftermarket operations and minimize disposal expenses. • Remove unsafe pallets and Gaylords from service and safely load and unload storage trailers. • Follow all safety policies and procedures, including the use of required personal protective equipment (PPE). • Practice all aspects of the company's customer service program. • Follow all company policies and complete required training programs. • Maintain regular attendance and punctuality according to assigned schedules. • Perform processing, cleaning, fixture and equipment support, and other store-related duties as assigned by supervisors. Qualifications: • High school diploma or equivalent preferred. • Retail and/or stock handling experience preferred. • Ability to communicate effectively verbally and in writing. • Ability to stand for extended periods of time and independently stoop, bend, kneel, push, and pull. • Ability to use a donation tablet. • Ability to frequently lift at least 40 pounds and occasionally team-lift up to 100 pounds. • Ability to exercise good judgment, patience, and understanding while providing excellent customer service. • Ability to occasionally work outdoors in varying temperatures and weather conditions. • Ability to work in a fast-paced environment. • Ability to work a flexible schedule. Why Goodwill? • Mission-driven nonprofit organization • Collaborative leadership team • Opportunity to impact and change lives across Southwest Florida Benefits & Perks • Medical, dental, vision insurance • 403(b) retirement plan • Paid time off (PTO) and paid holidays • Employee Assistance Program • Employee discounts • Tuition reimbursement