JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. The General Manager is responsible for the overall success of the studio, leading a high-performing team while driving operational excellence, membership growth, and an exceptional client experience. This is a hands-on leadership role that combines business management with active instruction and community engagement. General Managers are expected to complete the JETSET Instructor Training Academy Program, teach an average of 6-8 eight classes per week, and maintain an active in-studio presence during a minimum of 25 class times per week. \n Key Responsibilities Leadership & Team Development • Lead, coach, and develop instructors and Studio Leads. • Recruit and onboard new team members as needed. • Provide consistent feedback and conduct regular performance conversations. • Foster an engaging and accountable team culture. • Identify and develop future leaders through coaching, mentorship, and succession planning. Studio Operations & Member Experience • Own daily studio operations. • Ensure exceptional hospitality and client experience. • Manage class & staffing schedules. • Oversee day-to-day facility operations, ensuring the studio remains clean, safe, stocked, well-maintained, and consistently aligned with brand standards. • Resolve client concerns promptly. • Continuously evaluate and improve operational processes to increase efficiency and consistency. Sales & Business Performance • Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses. • Analyze KPIs and implement action plans. • Develop and execute strategies to improve member retention, utilization, referrals, and recurring revenue. • Coach team members on consultative selling, membership upgrades, renewals, and client retention. Community Engagement • Build relationships within the local community. • Develop ongoing community partnerships that drive awareness, referrals, member engagement, and long-term growth. • Support social media and community partnerships. • Represent JETSET as a brand ambassador. Financial & Business Partnership • Monitor financial performance. • Provide regular business updates to ownership. • Recommend operational improvements. • Ensure accountability for profitability, payroll management, expense control, and overall studio performance. SUCCESS IN THIS ROLE You’ll be successful in this role if you: • Are energized by growing memberships and creating an experience that keeps clients engaged and coming back. • Enjoy coaching, motivating, and developing a high-performing team. • Take genuine pride in delivering exceptional hospitality and creating a welcoming client experience. • Are results-driven and comfortable taking ownership of financial and operational performance. • Value consistency, efficiency, and attention to detail in maintaining a polished, brand-aligned studio. GROWTH OPPORTUNITIES As JETSET continues to expand, General Managers may have opportunities to mentor new leaders, support new studio openings, oversee multiple studios, and advance into multi-unit leadership roles. WHAT WE'RE LOOKING FOR • 3+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a luxury membership-model consumer service environment • Proven track record of building and leading high-performing teams — ideally across multiple locations or in a pre-opening context • Demonstrated self-starter with an entrepreneurial spirit — you take initiative, solve problems proactively, and thrive in environments where the playbook is still being written • Strong sales instincts with experience driving revenue targets and coaching others to do the same • Highly analytical — comfortable building reports, interpreting data, and making decisions backed by metrics • Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail • Outstanding communicator who genuinely connects with people and makes every client and team member feel seen and valued • Hands-on experience in a fitness instruction or coaching capacity is strongly preferred • Passion for community building and an understanding of the local wellness, fitness, and hospitality community is strongly preferred. REQUIREMENTS • Ability to commit to travel for a 5-day instructor training at one of our Regional Training & Support Centers • Ability to stand and move throughout the studio for extended periods. • Ability to lift up to 30 pounds. • Flexible availability, including the ability to work mornings, evenings, weekends, and holidays as business needs require. COMPENSATION & BENEFITS • Paid time off (PTO) • Complimentary or discounted JETSET Pilates classes • Professional development opportunities *Additional benefits—including health insurance, retirement plans, and other perks—may be offered depending on the studio location \n