1. Education: High School graduate or equivalent. Medical terminology preferred. A PAS Lead must become proficient in all Patient Access Services functions. 2. Training and Experience: Must be able to accurately type 25-30 words per minute and pass a clerical examination. After training, must pass internal examinations to demonstrate mastery of Patient Access Services computer applications. Previous experience in hospital admissions, business office and/or physician’s office preferred. 3. Job Knowledge: After training, must pass internal certification examinations to demonstrate understanding of Patient Access Services Department’s overall competencies. Must also demonstrate master of administrative office tasks in several UNITY HEALTH clinical departments. 4. Safety Sensitive: NO In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as “safety sensitive.” A “safety sensitive” position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a “safety sensitive” position. DESCRIPTION: The Patient Access Representative Lead is the pre-supervisory level of the Patient Access Services (PAS) career path. The PAS Lead performs all Patient Access Services functions as outlined below. The PAS Lead assists in the management of the operations and staff of the Patient Access Services functional areas. Prioritizes and coordinates patient flow in functional areas. Ensures smooth patient flow to service delivery areas. Assists in the development of policies and procedures for patient information, office management, patient flow, patient registration, and patient check-in processes. Performs process quality assurance and process improvement activities. Maintains excellent working relationships with community providers and their staff. A PAS Lead is highly skilled and works at a fully cross-functional level, which includes the following areas: • Customer Service/Information Desk • Up-Front Collections/Cashiering • Emergency Department Registration • Outpatient Registration • Customer Service/Reception • Order Entry • Express Check-In Charge Entry • Charge Reconciliation • Outpatient Surgery, Special Procedure, & Cath Lab Registration • Inpatient & Observation Registration • Clinical Department Scheduling • Insurance Verification • Departmental Chart Maintenance and Retrieval