Description DEPARTMENT: Housekeeping REPORTS TO: Housekeeping Manager STATUS: Non-exempt JOB SUMMARY The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence. QUALIFICATION STANDARDS Education & Experience: • At least 2 to 3 years of progressive experience in a hotel or a related field required. • High School diploma or equivalent required. • College course work in related field helpful. • Previous supervisory responsibility preferred. Physical requirements: • Long hours sometimes required. • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Ability to stand during entire shift. Mental requirements: • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high pressure situations. • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. • Must maintain composure and objectivity under pressure. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. • Must be able to work with and understand financial information and data, and basic arithmetic functions. Requirements DUTIES & FUNCTIONS Essential: • Approach all encounters with guests and employees in a friendly, service oriented manner. • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. • Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained. • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office. • Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only. • Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time. • Maintain key control system. • Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance. • Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire. • Handle items for "Lost and Found" according to the standards. • Be familiar with all Avion Hospitality policies and House Rules. • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Marginal: • Ensure the overall appearance, cleanliness and orderliness of staff. • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period. • Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment. • Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings. • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily. • Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed. • Oversee proper and constructive training of Room Attendants. • Motivate, coach, and counsel staff as necessary. • Collect all keys and assignment sheets daily at the end of the shift. • Attend meetings as required by Management. • Ensure completion of regular maintenance and cleaning projects on a biannual basis. • Monitor all V.I.P.'s, special guests and requests. • Perform any other duties as requested by Management.