Role Responsibilities: • Review staffing levels and customer flow and assign work areas to team members. • Review and approve check-cashing transactions as required. • Monitor checkout money to determine fill requirements. • Review close out procedures by cashiers, ensure drawer balances and note all variances. • Investigate equipment or facility problems and notify shift manager. • Investigate and resolve guest complaints or concerns in accordance with standard procedures. • Train new team members and update all employees on new procedures or policies. • Assists the Cashier Shift Manager in performance of duties and assumes full responsibility in their absence. • Monitors casino cashiering activities on the front line, in the specialty banks, in the main bank and redemption areas. • Assists in the preparation and coordination of scheduling casino cashiering team. • Works specialty bank or front line upon request. • Ensure team members are ready to provide great service. • Help team achieve service goals. • Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication. • Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company. • Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations. • Ensures that team members clearly understand and are held accountable for their performance expectations. • Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. • Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. • Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision. • Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members. • Recommends and implements change to improve overall team member and guest satisfaction. Knowledge, Skills, & Abilities: • Must be able to work independently. • Must be able to sit, stand or walk for long periods of time (4 hours). • Must be able to respond calmly and make rational decisions when handling employee conflicts. • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. • Respond to visual and aural cues. • Must have the manual dexterity to operate a computer and other necessary office equipment. • Must be able to tolerate areas containing dust, loud noises and bright lights. • Must be able to work varied shifts, weekends and holidays as needed. • Ability to speak distinctly and persuasively and ability to communicate with all levels of management in a clear, friendly, and confident manner. • Must be able to get along with fellow team members and work as a team. • Must present a well-groomed appearance. • Must be self-motivated and be able to handle more than one function at a time by being well organized. • Must be able to read, write, speak, and understand English Education & Experience Requirements: • High school diploma or GED required. • A minimum of 1-2 years related experience required. • A minimum of 1 year supervisory experience required. • Ability to communicate with all levels of management in a clear, friendly, and confident manner. • Good mathematical and clerical aptitude for accurate record keeping. License Requirements • Ability to obtain, and maintain an Ohio Casino Control Commission Gaming Occupational License, and a Sports Gaming Employee License.