Pre-Sales Officer – Real Estate Location: Mumbai (Candidates from Mumbai only may apply) About the Role: At L&T Realty, the Pre-Sales Officer is responsible for managing leads from various sources, engaging with potential customers, and generating quality walk-ins for our real estate projects. This is an individual contributor role that requires excellent communication, customer engagement, and lead conversion skills. Key Responsibilities: • Handle and manage incoming leads through calls, emails, and digital channels, ensuring prompt follow-up and engagement. • Qualify leads based on predefined criteria and schedule site visits for prospective buyers. • Maintain accurate records of all interactions with leads, updating CRM systems and ensuring seamless lead management. • Coordinate with the Sales team to stay updated on project details, pricing, and inventory availability. • Enhance customer experience by providing relevant information and addressing queries effectively. • Implement best practices for lead nurturing to improve conversion rates. • Support periodic call quality analysis to improve interactions with prospects. Requirements: • Experience: 2+ years in Pre-Sales, Telecalling, or Lead Management in Real Estate, Aviation, or Hospitality industries. • Education: Full-time Graduate or above. • Skills: • Excellent communication and interpersonal skills. • Proactive and result-oriented approach. • Strong analytical and problem-solving abilities. • Proficiency in MS Office and CRM tools (Salesforce preferred). • Knowledge of cloud telephony and dialer systems is a plus. Why Join Us? • Opportunity to work with a reputed real estate brand. • Competitive salary and performance-based incentives. • Professional growth and learning opportunities. If you are a driven individual with a passion for customer engagement and lead conversion, we invite you to apply and be part of our dynamic team!