Key Responsibilities • Greet guests with warmth and professionalism, ensuring smooth check-in and check-out experiences. • Serve as a central resource for guest requests, offering local insights, dining recommendations, and personalized service. • Resolve guest concerns with empathy, urgency, and transparency, escalating issues when necessary. • Handle room assignments, payments, and reservations accurately and efficiently. • Collaborate with housekeeping, maintenance, and leadership to ensure guest expectations are met and exceeded. • Keep lobby and front desk areas clean, welcoming, and fully stocked with relevant materials. • Partner with all departments to create seamless guest experience. • Promote wellness—for yourself, our team, and our guests—through thoughtful service and work habits. • Foster an inclusive environment that honors our diverse guests and team members. • Handle guest interactions, billing, and concerns with honesty and clarity. • Put guest needs first, anticipating and exceeding expectations with every stay. • Seek feedback, pursue learning opportunities, and contribute ideas to improve our service. Qualifications • Prior experience in customer service or hospitality preferred. • Strong communication, computer, and multitasking skills. • A passion for delivering exceptional service and a positive attitude. • Ability to work a flexible schedule including weekends, evenings, and holidays.