Team - CRM & Phone Banking, Liabilities. Branch Banking and Retail Channels INTERNAL USAGE: No. of Vacancies:1Reports to:VP/SVP Is a Team leader?YTeam Size: Grade:M/SM/AVP Business:BSGDepartment:BSGSub-Department:CRM & Phone Banking, Liabilities. Branch Banking and Retail Channels Location: About Business Solutions Group (BSG) Business Solutions Group in any bank plays a very vital role in designing, developing and implementing solutions which are robust, stable, efficient and scalable. This Unit performs a 360 degrees role in designing solutions which are customer friendly, operationally efficient, risk conscious, cost effective and regulatory compliant. About the Role This role plays a very critical role in Digital Channels, BSG Unit to design and implement technology solutions catering to • Processes for various lines of business viz. Retail Banking & Digital Banking • Will need to manage multiple projects on Internet Banking, Mobile Banking, WhatsApp Banking, Chatbot, Garages etc. • Digital solutions around the above products and processes • Sales, Product, Compliance and Operations units managing the above products Key Responsibilities • To possess complete ownership of the Business Requirements/Solutions for any new Business initiative or customizations in the existing solutions • To prepare / review Business Requirement Document and Functionality Specifications documents • To take complete ownership of functionality testing of relevant applications • To design process flow changes, in partnership with Operations and Business Units • To take ownership of resolution of all functional issues/bugs in the systems • To address impact of regulatory changes on the system functionalities and ensure compliance • To interface with Regulators/Audit/Compliance with regard to explaining the system functionalities Qualifications Optimal qualification for success on the job is: • Graduation/Post Graduation with relevant project management / system implementation experience with strong domain knowledge of the underlying Business functions/processes • 5-10 years’ experience in the Banking / Financial services domain Role Proficiencies: For successful execution of the job, a candidate should possess the following: Knowledge • Knowledge of Digital Products / processes and the digital landscape pertaining to these products • Knowledge of interfaces/integrations for the relevant business processes • Good understanding of relevant technology applications in the payments space viz. Finacle, etc. • Knowledge of latest technology trends and a knowhow to apply them appropriately Skills • Strong Project Management and execution skills • Effective Leadership skills with hands-on approach and Can-do attitude • Good written and verbal communication skills Abilities • Ability to work effectively across functions and demonstrated ability to groom the team • Ability to work as a part of team and contribute towards team goals • Ability to manage multiple tasks/projects and deadlines simultaneously • Ability to conceptualize and implement technology solutions which are stable, scalable and reliable.