Principal Customer Experience Program Manager
Microsoft · microsoft.com
RedmondLead / Manager6+ yrs
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The job in short
Customer experience program management.
Data scienceMarketing
Details
- Found
- 22 d ago · posted 2026-10-15
- Location
- Redmond, WA, US
Full description
Develop partner-specific strategies and drive partner selection and expansion decisions (customer scope, product stack coverage, geography, likelihood to adopt and produce feedback). Increase the install base health of the top partner-managed Windows customers, working with partners and internal stakeholders, through the following motions: Drive technical resolution: Architect solutions with Windows and Intune engineering teams to prioritize and drive both product fixes and non-engineering fixes (pre-sales support, enablement, marketing assets, partner education). Scale through partners: Drive creation of reusable, packaged solutions based on partner experiences that scale to multiple partners, AND design experiments with partners, compile insights, and scale them to the broader ecosystem of unmanaged partners. Partner signal: Engage strategic scale partners to collect product insights, Windows deployment and management pain points, manage escalations, and route aggregated signal to engineering to drive resolution. Voice of the Partner: Act as the Voice of the Partner throughout the engineering planning process. Enablement: Equip partners with Windows value proposition, roadmap, and compete messaging, and build partner-facing routes into Windows engineering. Collaborate with partners to define conditions of success, gather requirements, and resolve potential blockers in deployments, adapting implementation as needed for optimal customer satisfaction. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development. OR equivalent experience. Experience working with external customers and/or partners, cultivating and sustaining positive, long-term interactions. Experience building and managing strategic partnerships in the technology ecosystem. Proven ability to translate partner and customer feedback into actionable product and engineering recommendations. Experience driving end-to-end deployment, adoption, and change management initiatives for enterprise customers. Proven ability to influence without authority and build trusted relationships across technical and business stakeholders. Solid written and verbal communication skills, including executive-level presentations and stakeholder engagement.
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