To assist in providing a superior gaming experience, unattainable by our competitor, where guests can indulge themselves without apology. Supervise wait staff in assigned outlet and Dual Rate VIP Coordinator/F&B Host-Hostess to ensure appropriate customer service is provided to the guests • Supervise all employees engaged in bartending and serving for a specific outlet. • Review manifest and staffing levels to determine appropriate work assignments for the staff. • Check with Cooks to determine menu changes, substitutions or deletions for the day, and notify staff. • Investigate and resolve guest complaints or concerns in accordance with standard procedures. • Monitor silverware and plate status and order items as needed with budget constrictions taken into account. • Develop schedules to reflect staffing levels needed to give optimal guest service. • Check out restaurant cashiers, cocktail servers or other employees with cash drawers to ensure cash balances. • Train new employees and update all employees on new procedures or policies. • Conduct a physical inventory of bar ware and requisition replacement items as needed. • Coach and counsel all employees when needed to reinforce department and company policy and procedures. • Maintain a well-informed shift by conducting daily shift meetings. • Department walkthroughs are done on a daily basis to assure cleanliness and all equipment is operational. • Must be able to work various shifts and hours to include holidays and weekends. • Maintain the highest standards of professionalism when interacting with guests and co-workers. • Have a basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside. • Responsible for greeting, seating, and reservations per standards set by department. • Assist all staff members to ensure complete guest satisfaction. • Assist in all guest service area and public relations, dissatisfied guests and special requests. • Follow all safety procedures; maintain work area for a clean and safe environment. • Supervise all employees engaged in bartending and serving for a specific outlet. • Review manifest and staffing levels to determine appropriate work assignments for the staff. • Other duties as assigned. • Must be 21 years of age or older • Proficient in English verbal and written • Equivalent to a high school diploma with some knowledge of restaurant operations and serving • 2-3 years supervisory experience is preferred • Must be able to serve alcohol in the state of Indiana. • Must obtain/maintain an Indiana Liquor License, as required. • Flexible to work various shifts, weekends, and holidays • Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable. • Access to the vessel is required. ADDITIONAL REQUIREMENTS • Ability to lift, carry, push, and pull objects up to 50 pounds • Ability to bend, stoop, twist, crouch, and reach repetitively • Ability to work in a fast paced environment. • Must be able to work in cold/hot environments. • Must be able to work from a standing position and/or walking motion for extended periods. • Ability to work in a crowded, smoking, and loud environment