JOB TITLE: Dealer - Other and Floor Person POSITION CODE: 000807 GRADE: DEPARTMENT: Tables REPORTS TO: Floor Person PAY TYPE: MINIMUM AGE: BENEFITS: Varies 21 yrs Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts JOB SUMMARY- As dealer - takes and pays losing and winning bets; deals assigned game in a professional manner, while extending the utmost in courtesy and game protection As floor person - implements procedures, trains and monitors performance of dealers to ensure accuracy and customer relations; enforces company policies and procedures through coaching and/or discipline; oversees working function of Tables Department and its monetary assets HOW YOU WILL CREATE THE EXTRAORDINARY- Includes but is not limited to the following: • Converse with players; the length and content would be determined by good judgment and common sense. • Utilize the highest degree of technical skill in dealing games, providing prompt, accurate and courteous service to playing customer, in accordance with the accepted operating rules, policies and procedures. • Maintain a proper pace of the game (fast, even tempo, giving players enough time to make bets, but not allowing the players to set the pace). • Process all cash and otherwise maintain proper handling and custody of cash and gaming check entrusted to him. • Take losing bets and pay winning bets according to established rules and procedures. • Notify floor person of any irregularities in customer play and transactions during shift. • Performs other related duties as requested. • Must assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner at all times. • Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. • Safeguard company assets located in the area • General management of assigned area on shift • Handling tables employees' grievances and/or discipline • Enforces rules & regulations of casino for pit games • Utilize road map to effectively plan work functions of tables department & its employees • Attend to customer disputes arising in the casino on his/her shift • Make recommendations for transfers/promotions through the e-transfer system • Oversee games in progress, customers & employees in assigned area • Maintain proper table inventories through fills & credits • Issues playing cards & dice and reviews for irregularities • Directs assignments of pit personnel, trains & counsels pit personnel • Performs other related duties as requested WHAT YOU WILL NEED- • Must be High School graduate or GED equivalent. Minimum of 1 year experience as a Dealer in 2 or more primary games (BJ, Craps, Roulette). • Must have a neat and professional appearance and upbeat and enthusiastic personality, be team oriented and enjoy working with & assisting people. • Must be 21 years of age. • Must possess good organizational and customer relation skills. • Proficient with iOS devices • Proficient in English verbal & written • Supervisory experience and/or a bachelor's degree in business or related field are also preferred • Total compliance with all Internal Controls and Company Policies as required ADDITIONAL REQUIREMENTS- PHYSICAL - Must be able to: • Stand for prolonged periods of time. • Work in the casino floor pit area with limited access space of approximately two & one-half feet by twenty feet. • Tolerate varying conditions of noise level, temperature, illumination and air quality. • Reach and bend from a standing position of approximately forty-eight (48) inches across the table, left, center and right. • Have eye/hand coordination and manual dexterity necessary to handle cards, chips and currency. • Must be able to handle currency and coin. • Must be able to see in normal vision range. • Must be able to see and differentiate colors. Cannot be colorblind. • Must be able to hear, can be augmented with hearing aid. • Climb stairs repeatedly. MENTAL - Must be able to: • Ability to read, write & speak verbally. • Have the ability to distinguish letters, numbers, symbols. • Must have basic & intermediate math skills to distinguish winning/losing combinations and complete customer transactions. • Establish and maintain a relationship with customers for repeat business. • Use of calculator and telephone. • Must have ability to maintain an effective working relationships with and communicate directly and by transcription with guests, general public, management and staff. • Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions. • Must be able to work under stressful conditions. GAMING Must have the ability to hold an Occupational License as required by the Illinois Gaming Board. FLSA STATUS: LEGAL EMPLOYER: MIL MULTI-PROPERTY: NO BONUS PLAN: NO LICENSE(S): Illinois Gaming Level 2 EEO CODE: