The Games Supervisor in Slots is responsible for monitoring and supervising the daily Slot and Keno floor operations including Bingo and Sportsbook when needed on a specific shift, ensuring that courteous, prompt and outstanding service is provided by all employees. • Responsible for interviewing, training, and selecting employees for the department • Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed. • Respond to and handle employee and guest concerns (grievances) in a timely and efficient manner. • Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures. • Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). • Directly responsible for training in all gaming areas including Slots, Keno, Bingo and Sportsbook, providing each with the knowledge and appropriate direction to perform his/her responsibilities. • Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate. • Supervises all wagering policies of the Race & Sportsbooks when needed. • Ensure betting control guidelines are adhered to within the sports book • Resolve bet queries within agreed levels of authority and in a timely manner. • Oversee all significant monetary exchanges to ensure prompt and accurate execution of every transaction. • Completes daily personnel assignments and reassigns personnel on floor based on business volume. • Provide feedback from the slot floor to upper management to provide superior customer service. • Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines. • Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction. • Exercises appropriate discretion in identifying situations that require management attention. • Ability to handle & secure keys within department guidelines. • Adheres to regulatory, departmental and company policies. • Responsible for casino operations on an assigned shift. • Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. • May need to write Sportsbook Tickets when needed. • Other duties as assigned. • High school diploma, G.E.D. is required. • Must possess strong supervisory and leadership skills. • Minimum 1-2 years’ previous experience in either Slots or Keno preferred. • Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots and Keno required. • Must be flexible and able to work all shifts as needed. • Must project professionalism and possess excellent verbal and written communication skills. • Exhibits sound, decision-making qualities; motivates personnel and exhibits effective supervisory skills. • Must have knowledge of ten key and computer skills. • Ability to handle & secure keys within department guidelines. • Must possess strong money handling and documentation skills. • Must have knowledge of casino rules, procedures and regulations pertaining to Slot Operations. • Must be able to get along with co-workers and work as a team across departments and levels of management. • Have a basic knowledge of other games and services offered at the casino. • Must be able to read, write, speak and understand English. • Must present a well-groomed appearance. • Must be able to maneuver to all areas of the casino. • Must be able to lift up to 40 pounds. • Must be willing to assist in keeping the casino clean. • Must be willing to approach and converse with strangers. • Must be able to bend, reach, kneel, twist and grip items. • Must be able to walk and be on foot for long periods of time. • Must have sense of urgency and keep up with fast-paced business practices. • Must be able to work calmly and professionally in stressful situations. • Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. • Must be able to respond to visual and aural cues.