Why choose us? Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together. At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment where your work directly impacts customers and overall store success. Bring your flavor Building the future of food and well‑being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high‑volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care. Main responsibilities: • Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment • Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally • Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable) • Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems • Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction • Create and manage schedules aligned with order volume, peak demand, and productivity expectations • Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders • Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture • Ensure compliance with food safety, sanitation, quality, and company operational standards We are looking for candidates who possess the following: Soft skills: • Strong customer‑service focus with excellent communication skills • Effective people management, coaching, and team‑building abilities • Strong organization, time management, and problem‑solving skills • Ability to manage work in a fast‑paced, high‑volume environment Competencies: • Digital order fulfillment and pickup/delivery operations • Labor planning, scheduling, and productivity management • Performance metric tracking and continuous improvement • Operational standards, food safety, and compliance execution Knowledge: • Retail, e‑commerce, or Home Shopping operations • Store systems, handheld technology, and fulfillment platforms Abilities: • Ability to review performance data and take corrective action • Ability to train, coach, and develop associates • Ability to lift up to 50 lbs. and work in varying temperature environments • Travel requirements: None • Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct We also provide a variety of benefits including: • Competitive wages paid weekly • Associate discounts • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits • Leaders invested in your training, career growth and development • An inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values A copy of the full job description can be made available to you.