Job Title: Manager, Product Innovation Overview: Position Overview The Manager, Product Innovation is responsible for identifying, developing, and advancing innovative strategies that differentiate our cardholder insurance benefits and drive business growth. This role will monitor industry trends, evaluate emerging opportunities, and help shape the future of our insurance product portfolio by translating insights into actionable product concepts, enhancements, and go-to-market recommendations. Additionally, this role will learn and support the product operations of our insurance benefits offering, including financial forecasting, reporting, and supporting Sales and Program Management with growing the business. Key Responsibilities Identify and develop innovative product concepts, features, and value propositions that differentiate our insurance offerings in the marketplace. Monitor insurance, fintech, payments, travel, and consumer benefit trends to uncover opportunities for growth and competitive advantage. Conduct market research, competitive analysis, and customer insight activities to understand evolving cardholder needs. Partner with product, operations, sales, account management, legal, and insurance partners to evaluate and advance new ideas. Build business cases and strategic recommendations for new products, enhancements, and service innovations. Assess emerging technologies, digital experiences, and service models that can improve customer value and engagement. Support the development and execution of pilots, proof-of-concepts, and new product launches. Develop a deep understanding of Mastercard's insurance benefits business by partnering closely with the Director, Insurance Benefits and cross-functional teams to learn how products are structured, managed, serviced, and delivered across the customer lifecycle. Build expertise in the operational, economic, and customer experience drivers of insurance benefits, including claims processes, benefit administration, insurer relationships, customer engagement, and program performance, to identify opportunities for innovation and optimization. Lead the development of the long-term innovation strategy and roadmap for our insurance products, including consumer-pay solutions, enhancements to our existing product platform, new service capabilities, and emerging opportunities that drive differentiation, scale, and revenue growth. Analyze insurance product performance and market dynamics to identify opportunities for expansion and optimization. Champion a culture of innovation by bringing forward new thinking and challenging conventional approaches. Qualifications Bachelor's degree in Business, Marketing, Finance, Insurance, or a related field. 5+ years of experience in product management, product development, strategy, innovation, consulting, insurance, financial services, or related disciplines. Demonstrated ability to evaluate market opportunities and translate insights into business recommendations. Strong analytical, problem-solving, and strategic thinking skills. Excellent communication and presentation skills, with the ability to influence stakeholders at multiple levels. Experience leading cross-functional initiatives and driving results in a matrixed environment. Experience in insurance, benefits, payments, banking, travel services, or adjacent industries is preferred. What We're Looking For A passion for innovation and creating differentiated customer experiences. Curiosity about and/or experience with the insurance industry and a desire to learn how cardholder insurance benefits are designed, delivered, and managed. An entrepreneurial mindset with the ability to transform ideas into actionable opportunities. Strong research, analytical, and strategic thinking capabilities. Comfort navigating ambiguity and identifying opportunities in evolving markets. Ability to balance creativity with commercial, operational, and regulatory considerations. A collaborative team player who can build relationships across functions and influence without direct authority. A self-starter who is eager to learn, challenge conventional thinking, and drive meaningful change. Success Measures Development and advancement of new product concepts and innovation opportunities. Increased differentiation and competitiveness of the insurance product portfolio. Identification of new revenue streams and growth opportunities, including consumer-pay offerings. Successful execution of pilots, product enhancements, and innovation initiatives. Strong stakeholder engagement and cross-functional collaboration. Measurable contribution to business growth, customer value, and portfolio expansion. Why Join Us This role offers a unique opportunity to shape the future of cardholder insurance benefits by bringing fresh ideas, industry insights, and innovative thinking to one of the organization's most important growth areas. The successful candidate will help define what comes next for insurance products, customer experiences, and business models that create value for cardholders, issuers, and Mastercard. To find salary ranges and other disclosures for US and Europe countries where applicable, visit https://hrportal.ehr.com/mastercard/Home/Compensation/Compensation/more#. In the US, see link for “salary structures”. For more information on benefits, visit People Place and review the tabs for Benefits and for Time Off & Leave.