Help People Heal Clinical Support Clerk Magnolia, NJ Full-Time $20.85 per hour DailyPay Available Looking for More Than Just a Job? At South Jersey Behavioral Health Resources, Inc., we believe compassionate, responsive administrative support is essential to delivering high-quality behavioral health services. We're seeking a courteous, organized, and detail-oriented Clinical Support Clerk to support our Outpatient Services team. In this role, you will help create a welcoming experience for consumers and visitors while managing front desk operations, medical records, electronic health information, and other administrative responsibilities. If you are committed to excellent customer service, confidentiality, accuracy, and helping others, this is an opportunity to build a meaningful career while supporting individuals in your community. About South Jersey Behavioral Health Resources, Inc. South Jersey Behavioral Health Resources, Inc. (SJBHR) provides behavioral health services and support to individuals throughout the South Jersey community. Our Clinical Support Clerks play an important role in helping consumers access services by maintaining accurate information, supporting clinical staff, protecting confidential records, and ensuring front desk and medical records operations run effectively. Every day, our team members help strengthen access to care while supporting the delivery of compassionate behavioral health services. Why Join Our Team? Competitive Pay & Benefits • Competitive Compensation • DailyPay – Access Your Earned Wages Before Payday • Medical, Dental & Vision Insurance • 403(b) Retirement Plan • Paid Time Off • Employee Assistance Program • Wellness Programs • Company-Paid Training Career Growth & Development • Paid Training Programs • Professional Development Opportunities • Opportunities to develop behavioral health administrative experience • Experience working with Electronic Health Records • Career Advancement Opportunities • Opportunities Across Multiple Service Lines Meaningful Work That Matters • Support the delivery of essential behavioral health services • Create a welcoming and professional experience for consumers • Help clinical teams provide timely and coordinated care • Protect confidential consumer and medical information • Strengthen services within the South Jersey community • Join a mission-driven behavioral health organization What You'll Do As a Clinical Support Clerk, you will support front desk, medical records, and clinical operations. Front Desk Support • Greet and assist consumers and visitors in a professional and welcoming manner. • Answer incoming calls, schedule appointments, route calls appropriately, and document messages accurately. • Check consumers in for scheduled services. • Gather and verify demographic, insurance, and required consumer information. • Enter clinical and administrative information into the Electronic Health Record and other systems. • Assist consumers with intake paperwork and registration requirements. • Monitor provider schedules to support timely service delivery. • Collect fees and copayments following agency procedures. • Reconcile consumer accounts and assist with follow-up activities related to balances. • Maintain strict confidentiality of consumer, medical, and financial information. • Provide administrative support and coverage at other locations as needed. Medical Records Support • Maintain the security and confidentiality of all medical records. • Process authorized requests for information in compliance with HIPAA requirements. • Communicate professionally with consumers and authorized third parties. • Support staff in maintaining complete, accurate, and current records. • Retrieve, organize, file, and maintain paper and electronic charts. • Ensure medical records are properly documented and stored according to agency standards. Clinical and Administrative Support • Retrieve, log, and triage telephone messages for clinical and medical staff. • Assist with correspondence and data-entry activities. • Provide Electronic Health Record documentation support. • Take and document consumer vital signs. • Participate in quality improvement initiatives. • Complete all required training and professional development activities. • Support departmental and organizational performance goals. • Perform other duties as assigned. Who We're Looking For You may be a great fit if you are: ✔ Courteous and Service-Focused ✔ Dependable and Professional ✔ Organized and Detail-Oriented ✔ Comfortable Interacting with Consumers and Visitors ✔ Able to Handle Confidential Information Responsibly ✔ Skilled at Managing Multiple Administrative Priorities ✔ Comfortable Using Computers and Electronic Information Systems ✔ Able to Communicate Effectively with Consumers, Clinical Staff, and Outside Providers ✔ Committed to Supporting High-Quality Behavioral Health Services Qualifications Required • High School Diploma, GED, or equivalent. • At least one year of experience performing clerical and administrative duties involving electronic health documentation. • Valid driver's license in good standing for at least three years. • Ability to safely transport consumers if required. • Ability to read, write, speak, understand, and communicate effectively in English. • Bilingual English/Spanish communication skills required. • Ability to use electronic, computer-based, and manual information systems. • Ability to maintain confidentiality and security of consumer, medical, and financial information. • Ability to successfully complete all mandatory and assigned training. Preferred • Previous experience working in a behavioral health setting. • Experience using Electronic Health Records. • Experience supporting front desk, medical records, billing, or clinical operations. • Familiarity with HIPAA confidentiality requirements. Schedule • Full-Time • Monday through Friday • 8:30 AM – 4:30 PM Physical Requirements • Ability to perform general office and administrative responsibilities. • Ability to operate computers, telephones, electronic records systems, and other standard office equipment. • Ability to retrieve, organize, and file medical records and charts. • Ability to take and document consumer vital signs. • Ability to perform the essential functions of the position with or without reasonable accommodation. Apply Today Some jobs pay the bills. Some jobs build careers. This job helps people access the care and support they need. If you are looking for meaningful work where your professionalism, organization, customer service, and attention to detail can make a difference, we encourage you to apply today. Join our team and help support the delivery of compassionate behavioral health services in South Jersey. About Our Organization South Jersey Behavioral Health Resources, Inc. is part of the Inperium family of companies. Employment for this position is administered through Apis Services, Inc. Equal Opportunity Employer Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law. This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment. Monday-Friday 8:30 am to 4:30 pm