Essential Job Functions • Provide technical lead on network management systems and performance monitoring tools • Provide technical support for multi-vendor Routers and switches. • Resolve remote connectivity issues on links and modems in a timely manner. • Maintaining network configuration data and backups for all Remote connectivity implementations and equipment. • Support and maintain network stability • Provide technical support via telephone or e-mail to field personals and vendors • Resolve technical problems through personal knowledge, research or teamwork. • Escalate cases to the appropriate skill level in line with defined procedures in order to ensure timely resolution of service level agreements and maintain customer satisfaction. • Coordinate onsite visits and parts ordering with Zayo and third-party field teams. • Meet productivity and quality targets • Help and support other members of the team through sharing of information and effective team working • Diagnose and resolve software hardware connectivity problems. • Manage and deploy software upgrades to production network equipment as required. • Responsible for opening, updating and closing customer and event specific trouble tickets, monitoring NOC e- mail inboxes and creating FCC outage notifications. • Executes maintenance method and procedures (MOPs) associated with NOC driven approved change management request activities • Assists in outage root cause analysis, process improvement initiatives, and automation • Perform other duties as assigned or required Education/Certifications • Bachelor’s degree in Computer Science Engineering or related degree or equivalent experience and/or technical training in electronics Experience/Minimum Requirements • Three (3) to five (5) year of related work experience • Basic understanding of network security principles and concepts. (Including VPN) • TCP/IP and Networking troubleshooting • Knowledge of wireless telecommunications network management systems • CCNA certification preferred Other Skills/Abilities • Excellent sense of personal accountability • Excellent communication skills. • Excellent customer service skills • Knowledge of transport and transmission systems relevant to SONET, OCx, and asynchronous signals, or Ethernet and IP Services. • Strong problem-solving skills • A strong team worker and communicator with the desire to talk to field engineers and technicians • Proficient with Microsoft Office and the ability to learn specialized system tools • Skilled at completing tickets for maintenance purpose • Ability to multi-task in a fast paced environment • Detail oriented with strong written and verbal skills • Self-motivated with the ability to make critical decisions • A strong team worker and communicator with the desire to talk to field engineers and technicians. • Knowledge of wireless communications a plus • ITIL knowledge a plus