Key Responsibilities: • Conduct telephone and in-office triage, assessing patient symptoms, prioritizing care needs, and providing appropriate guidance. • Collaborate closely with physicians and providers to support clinical decision-making and coordinate patient care. • Communicate effectively with patients and families, including answering clinical messages, providing education, and relaying provider instructions. • Collect, assess, and evaluate patient health data to develop and implement care plans. • Ensure care is delivered in accordance with the NJ Nurse Practice Act and established protocols. • Utilize EMR and other systems to document care accurately and efficiently. • Participate in shared governance and contribute to process improvements focused on patient safety, quality, and efficiency. Required Qualifications: • Graduate of an accredited Nursing Program and active NJ RN license • Minimum 2 years of clinical nursing experience • BLS certification • Experience assessing patient concerns in a clinical setting (in-person, phone, or electronic communication) • Ability to evaluate patient symptoms and escalate clinical issues appropriately • Ability to review and identify abnormal or critical laboratory values Preferred Qualifications: • BSN • Prior experience in endocrinology • Experience with patient follow-up, in-basket management, or outbound patient communication • Familiarity with diabetes and endocrine conditions (e.g., diabetes, thyroid disorders) • Knowledge of diabetes medications, including insulin therapies and common medication names