Principal Accountabilities: 1. Triaging incoming patient calls and prioritizing the order in which each call needs to be handled in a timely fashion. Reviewing medication and/or treatment instructions with the patient/parent over the phone or via MyChart messaging. Scheduling sick or follow-up patient appointments when speaking to a patient/parent. Recognize signs and symptoms of respiratory distress and when it is appropriate to direct the patient to go straight to the emergency room. 2. Monitoring the medication line. Processing medication refills and/or medication prior authorizations. Assist with medication education and reinforce treatment plans with the patients/parents. 3. Monitoring the nurse line. Provide appropriate nursing guidance and medication instruction to our patients and families. Implement proper documentation of your calls in the patient charts. Clearly communicate clinical findings, test results and clinician recommendations and/or results to the patients/parents. 4. Maintain patient confidence/PHI and protects operations by keeping information confidential with following the HIPPA rules. 5. Work well interdepartmentally to meet the needs of our patients and families. 6. Maintains safe and clean working environment by complying with procedures, rules, and regulations. 7. Protects patients and employees by adhering to infection-control policies and protocols; medication administration and storage procedures. 8. Participate in quarterly journal club. 9. Other duties as assigned. Required: 1. BSN required. 2. Acute care experience. 3. BLS, ACLS required 4. Specialty knowledge, skills, and abilities may be required based on department/specialty group assigned. 5. Prior pediatric outpatient or medical/surgical experience is required. Preferred: 1. Prior experience with specifically pediatric pulmonology patients.