The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management. Functions ESSENTIAL • Design, develop, deploy, and support enterprise AI agents, automations, and AI-enabled applications using Microsoft Power Platform and Azure AI technologies. • Build and optimize agents in Microsoft Copilot Studio, including instructions, topics, actions, tools, knowledge sources, and orchestration logic. • Develop workflows, approvals, notifications, integrations, and process orchestrations using Power Automate. • Partner with business stakeholders to understand processes, define requirements, assess feasibility, prioritize opportunities, and establish measurable outcomes. • Translate functional requirements into maintainable technical designs that align with enterprise architecture, security, data, privacy, compliance, and AI governance standards. • Implement prompt engineering, grounding, retrieval-augmented generation, and human-review patterns to improve accuracy, reliability, and appropriate agent behavior. • Integrate solutions with Microsoft 365, Microsoft Graph, SharePoint, Dataverse, Azure services, enterprise applications, APIs, and approved external services. • Develop and execute functional, integration, regression, security, prompt-response, tool-calling, and user acceptance tests. • Package and deploy solutions using approved application lifecycle management, source control, configuration management, and change control practices. • Monitor availability, performance, usage, quality, failures, and adoption; troubleshoot production issues and implement improvements based on telemetry and feedback. • Support demonstrations, training, knowledge transfers, release communications, and adoption activities. • Contribute reusable prompts, components, connectors, templates, standards, and implementation patterns to improve delivery consistency and speed. REQUIRED • B. Tech in Electronics /Electrical/Mechanical Engineering • Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) • Knowledge of MS-Office and computer fundamentals • Must be willing to Work from office as and when needed. DESIRED • 0-1-year experience in Support Operations. • Knowledge, Skills, Abilities and Other Characteristics. • Excellent Verbal & Written Communication Skills in English. • Creative thinking and team work skills. • Possessing a proactive, positive, “can-do” attitude. • Gives and receives constructive feedback. • Able to perform multitasking. • Ensures that others involved in a project or effort are kept informed about developments and plans.