Position Title: Customer Account Coordinator Pay Rate: $48,300 - $64,400 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift: Salaried Full-Time Physical Location: Waterloo, IA The Job You Will Perform: • Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity. • Take customer orders either directly from customers or account managers. • Place orders on a timely basis for purchases of materials and supplies to be used in production. • Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions. • Process purchase orders, coordinate account credits, and maintain customer data. • Work with production staff and utilize KIWI system to achieve on-time customer deliveries. The Skills You Will Bring: • High school diploma or GED • Preferred experience working in a manufacturing environment • Preferred computer data-entry experience • Preferred experience in the corrugate box industry • Five years of customer relations experience; preferably 1+ years industry specific customer relations experience • Action Oriented • Being Resilient • Customer Focus • Instills Trust •