THE CHAPMAN Responsible for the leasing of all apartments including, but not limited to, prospective resident phone calls; performance of miscellaneous clerical duties; support for office personnel. Essential Duties and Responsibilities • Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy. • Maintain a courteous and helpful attitude at all times. • Respond to resident request promptly and courteously and to help resolve resident issues. • Be aware of company and community policies and be able to explain them to residents and potential residents. • Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner. • Maintain accurate resident files in accordance with Drucker + Falk Company policy. • Enter the computer data relative to residents and potential residents in accordance with company policy. • Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios. • Inspect apartments prior to move-in to ensure market ready status. • Assist in the leasing activities and resident relations. • Be aware of the rent levels and amenities of competitive communities. • Be aware of all community and area facts and statistics. • Assist in preparing the competitive market survey report as needed. • Greet new residents and assist with the move-in process. • Verify application data. • Qualify potential residents. • Show the model and available ready vacancies. • Participate in the coordination of community sponsored events. • Become certified as a Leasing Specialist through the company in-house training program. • Travel may be required. Reasonable or limited use of your vehicle may be required. • Perform other duties as assigned. • Occasional weekend hours may be required. Qualifications Special Skills Required • Ability to successfully interact with people • Good organizational skills • Good verbal skills • Strong customer service/satisfaction philosophy • Proficient sales skills • Professional image While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Employee is frequently required to sit, climb, and balance or stoop; or kneel. The employee may be required to lift and/or move up to 25 pounds Position offers outstanding growth potential, paid sick leave, vacation and holidays, health, dental, life insurance, and 401K participation. Equal Opportunity Employer. Drug-Free Workplace.