JOB TITLE: Care Coordinator -Check Out REPORTS TO: Practice Manager FLSA STATUS: Non-Exempt JOB SUMMARY: The Care Coordinator is responsible for greeting patients as they check out and offering them friendly and prompt assistance while coordinating the patient’s care. QUALIFICATIONS/EDUCATION: • High School Diploma or equivalent required. • Bi-lingual English/Spanish preferred; must be able to read, write and speak English. • 2-3 years of related experience in a medical setting preferred. • Strong people skills. • Data entry skills. • Attention to detail. • Strong organizational skills and ability to multi-task effectively. • Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email. CERTIFICATIONS/LICENSES: • N/A ABILITIES/SKILLS: • Basic computer skills to be able to recognize and understand our EMR System. • Excellent communication, Customer Service, and telephone skills. • Strong organizational skills and ability to multi-task effectively. • Must be able to work independently with minimal supervision in a fast-paced environment. • Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations. • Must be dependable and conduct him/herself in a professional manner. • Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. • Must be able to follow policies and procedures. SUPERVISORY RESPONSIBILITIES: N/A ESSENTIAL DUTIES/ RESPONSIBILITIES: • Assist patients upon check out by reviewing the physician’s orders. • Provides patients with orders and instructions as needed. • Schedule patients for procedures such as endoscopy, colonoscopy, ancillary, etc. • Inform patients if a clearance is required for their procedure. • Assist patients with inquiries or concerns and ensure patients’ expectations are met. • Coordinates any diagnostic test order by the physician. • Scan superbills or any patient documents to the patient’s chart. • Responsible that all patients have been checked out at the end of the day or marked as a no-show. • Ensure that the daily close-out report matches the entries in ECW and forward the report to the billing department. • Responsible for scheduling patient appointments in our system and informing patients if referrals or authorization are required for the following visit or procedure. • Confirms patient’s appointments and sends text messages days prior to the visit. • Answering incoming calls using the assigned telephone script in a professional, courteous and timely manner. • Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures. • Perform any other duties as assigned. We offer a competitive salary, Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.