Job Title: Instructor - Customer Service Program Supervisor’s Title: Academic Dean / Program Manager Department: Academics General Summary & Essential Job Duties / Responsibilities The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum. • Teach up to 27.5 hours week. • Prepare lesson plans. • Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics. • Assist students in the learning process. • Evaluate and monitor student progress. • Keep necessary records to report satisfactory academic progress (SAP) to the campus dean. • Attend quarterly instructor in-service meetings. • Stay abreast with the novelties in teaching by attending professional development activities outside of CSI. • Organize and lead field trips for students at least once per quarter. • Actively contribute to program improvement. • Provide academic advising and support to students. Education & Experience The position requires a Bachelor’s degree or higher. The major or field of study should be in Customer Service or a related field. If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry. Physical requirements: While performing the duties of this job, the instructor is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: Normal office working conditions. The noise level in the work environment is usually moderate. Benefits Offered • Paid Time Off