Reports to Director of Hotel Operations Are you the One? If you are a strong leader, a self-motivator and a team builder with a minimum 3 years of hotel operations experience with at least 2 years at the management level and you are ready to enjoy working 50+ hours week (minimum 5 days per week), this may be the opportunity for you! Key Responsibilities • Optimize and maximize Guest and Associate experience. • Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality. • Effectively manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction. • Champion of the hotel’s internal and external communications and record keeping. Primary Functions Revenue • Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly seek new ways to increase room revenue and occupancy. • Rates: Aggressively and effectively manage and continuously update rates on the web and all other distribution channels. • Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities. Profit • Effectively control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and implement cost-saving strategies. Quality • Guest Service: Ensure that the hotel meets/exceeds Greens and Brand standards for guest satisfaction. Leadership • Leading: Motivate, coach and train Front office team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition. • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Greens’ Standard Operating Procedures. The ideal candidate will: • Send a daily end of the day activity and accomplishment email to Director of Operations or immediate Supervisor. • Develop and implement the approved business plan to attain and exceed the financial goals. • Maintain a high personal visibility throughout the property. • Gain and maintain excellent knowledge of local competition and general industry trends. • Handle any emergencies at the hotel. • Actively manage the financial statement and review and critique performance in a timely fashion. Teach the process to all members of the management team • Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records. • Closely monitor sales solicitation activities. • Conduct daily individual meetings with each department head/manager to review prior day’s outcomes and today’s goals. • Conduct prescheduled weekly meetings with the department heads/managers. • Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates. • Ensure all associates are trained on emergency and security procedures and policies. • Ensure that all property equipment is in good working condition. • Successfully maintain adequate staffing. • Perform other duties as assigned What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications: • Willing to take responsibility and accountability for the team. • Well-groomed and professional appearance. • Willing to work on weekends and holidays if required. • Effective communication skills. • Good listener. • Emphatic and tolerant. • Open with praise, discreet with criticism. • Consistent and congruent. • Rational, prudent and practicals Performance Standards • Performance shall be measured by budgeted RevPar, STR Index, Medallia Scores and the Associate Satisfaction.