Note: This role is ringfenced to a specific group of colleagues. Please only apply if you have already been invited to do so. About the role: The Senior Manager – IT Infrastructure & Security provides strategic and operational leadership for the Association's global IT infrastructure estate and its IT security function – spanning cloud (Microsoft Azure, AWS, and Google Cloud), server and network operations, end-user computing, identity, infrastructure automation, security operations, vulnerability and threat management, incident response, and compliance. The role ensures infrastructure and security services are secure, resilient, performant, audit-ready, and cost-effective, meeting agreed service levels across all regions. It leads the infrastructure and security team across a follow-the-sun model spanning multiple regions and acts as the senior escalation point for infrastructure and security operations, projects, and continuous improvement. You Will: Infrastructure & Security Strategy and Operations Leadership • Own the strategy, roadmap, and operational governance for the Association's global IT infrastructure estate and IT security function. • Define and own infrastructure and security KPIs, SLAs, availability, and performance standards. • Act as the senior escalation point for major infrastructure and security incidents and operational risks. • Lead infrastructure and security projects, modernization, and continuous service improvement initiatives. Cloud, Network & End-User Computing • Oversee Microsoft Azure, AWS, and Google Cloud environments, including hybrid services. • Ensure resilient operation of server (Windows/Linux), network (Cisco), and end-user computing (Windows/macOS, Microsoft Intune, Windows 365) services. • Govern identity and access platforms (Microsoft Entra ID, Active Directory, Okta). • Ensure capacity, performance, and availability meet current and future business needs. Security Operations, Threat & Vulnerability Management • Direct day-to-day security operations, monitoring, and alerting across the estate (SIEM/SOAR). • Own the vulnerability management lifecycle – scanning, prioritization, patching, and remediation tracking. • Monitor the threat landscape and drive proactive hardening across the estate. • Maintain security controls, configurations, and baselines aligned to policy. Incident Response, Compliance & Audit • Own the security incident response process; direct triage, investigation, containment, and post-incident review. • Maintain a secure environment aligned to ISO 27001, NIST SP 800-53, PCI DSS, Cyber Essentials, and SOC 2. • Oversee user access reviews, access governance, and GDPR compliance of controls. • Lead audit evidence preparation and certification activity. Vendor, MSSP & Cost Governance • Govern infrastructure and security vendor relationships, ensuring SLA adherence and value for money. • Provide operational performance oversight of the Managed Security Service Provider, holding the MSSP accountable against agreed service levels. • Provide spend and licensing data to inform the Senior Director's budget decisions; identify cost-optimization opportunities. • Collaborate with the Strategic Supplier Relationships team on contracts and renewals. People Leadership & Development • Manage the team in line with the management charter. • Develop security and infrastructure capability across the team, including succession and skills planning. • Provide operational direction to contractors as required (note HR accountability sits with the contracting entity. MSSP staff are employed by the MSSP). Learning & Administrative Activities • Attend leadership meetings and maintain knowledge of infrastructure, cloud, cyber security, and automation trends and best practices. • Complete required training and compliance activities. You Have: • Extensive experience in IT infrastructure and IT security, with experience in a leadership capacity managing distributed, multi-region teams. • Demonstrable experience managing enterprise cloud (Microsoft Azure and/or AWS) at scale. • Comprehensive knowledge of server, network, identity, and end-user computing operations. • Demonstrable experience across security operations, vulnerability management, and incident response. • Experience supporting security certifications and audits. • Experience managing infrastructure and security vendor relationships, including MSP/MSSP performance accountability. • Experience in a multinational or global association/membership environment. • Industry certifications such as Microsoft Azure (AZ-305/AZ-104), AWS, ITIL 4, and/or TOGAF. • Security certification such as CISSP, CISM, or Microsoft SC-200. • Experience introducing automation and AI into infrastructure and security operations. How We Support You: We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from. We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle. We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development. About Us: At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training. Learn more about The Association on LinkedIn and our Career Site. #LI-Hybrid #GreatPlacetoWork We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you require any reasonable accommodations during your recruitment process, please inform us so that we can assist you.