Purpose: This position exists to resolve product related disputes and authorize settlements as the last internal step before litigation or arbitration. Essential Functions: • Provide case management for all product matters representing Jayco’s interests in arbitration, mediation or dispute resolution. • Investigate consumer complaints; negotiating resolutions/settlements. Additional Functions: • Prepare chronologies of significant events, repair history and fact analysis. • Work with corporate legal counsel providing accurate education, information and strategies for our specific issues in order for counsel to provide best defense in legal matters. • Respond to and coordinate responses to interrogatories, production of documents, product and case research and supplier support. • Participating in or coordinating others’ participation in depositions. • Communicating risk assessments to management via Unit Settlement Summaries. • Monitor all property damage, injury and death claims relating to Jayco product. • Manage legal releases, title securement, title branding, vehicle resale and disclosure notices, damage disclosures and final costs. • Responds to attorney general letters, BBB complaints, magazine letters and attorney demand letters made on behalf of retail owners. • Communicates legal information to appropriate personnel within the company. • Reviews and communicates with Customer Service, dealer, and supplier personnel on potential hot or legal issues and lemon laws. • Reviews company brochures, owner’s manuals, policy and procedure manuals, etc. suggesting improvements for legal compliance. • Identifies potential legal or safety issues as identified by dealers and consumers; communicates and/or makes recommendations on improvement or resolution. • Responsible for making settlement decisions independently within their authorization limits. • Establishes pre-legal reserves. Required Experience/ Knowledge: • Minimum 3 years prior related experience and knowledge equivalent to a bachelor’s degree is required. Preferred Experience/ Knowledge: • General knowledge of federal and state product liability laws and lemon laws. • Significant general product knowledge and familiarity with RV codes and standards. • General knowledge of legal terms and warranty language. Necessary Skills & Abilities: • Excellent record retention skills are required. • Strong communication skills are required. • Strong customer service or manufacturing background preferred. • Proficient in MicroSoft Office software. • Must be able to influence others at all levels both inside and outside of the company. • Strong organizational skills with the ability to prioritize multiple projects efficiently while maintaining a positive attitude. Work Requirements: • This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 95% of the day. • Requires ability to occasionally travel between field locations. • Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to frequently lift and move up to 10 pounds. • This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed). • Remote work: not available. • Supervisory duties: None. • Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Jayco offers a generous benefits package including: • (2) Medical Insurance plan options, HSAs, and FSAs • Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only) • Dental Insurance • Vision insurance • Disability and Life Insurance • 401k plan with an annual discretionary match • Wellness Benefits • On-site Fitness Center access (IN only) • Health Clinic for employee use (IN only) • Employee Assistance Program (EAP) Benefits