The Regional Manager (RM) is accountable for the overall performance of multiple-store locations and businesses (Retail, Rental, Custom and Tailoring) and is expected to build high-performing store teams in partnership with the Store Managers. This position requires a strong ability to plan strategically while achieving optimal results and creating a culture of inclusion with a focus on creating a Legendary customer experience. This position reports directly to the Zone Vice President of Stores and must reside in the Indianapolis or Cincinnati area close to a major airport. To be successful in this role individual needs to excel in the following categories. \- Leadership \- Performance \- Workplace \- Operational Excellence \- Customer Experience. Leadership: · Sets clear expectations for store leadership and holds teams accountable to drive results. · Models company values and leads by example as an active coach. · Communicates priorities and business-driving information effectively to ensure store leadership is aligned and equipped to maximize opportunities. · Demonstrates consistent communication with regional team to ensure alignment between the stores and company expectations. · Provides strategic oversight and guides teams to identify, recommend and implement changes to improve productivity. · Partners, influences, and builds confidence with internal and external stakeholders. · Aspires to advance and invests in personal growth. Performance · Achieves regional business plans, including sales, profitability, and other financial measurements. · Analyzes key metrics to ensure established goals are met and trains store managers to use store reporting to evaluate business performance. · Develops and implements regional strategy to maximize sales and drive consistent performance results across all stores in the region. · Evaluates store schedules to ensure proper planning to execute initiatives, store tasks and maintain proper store coverage to provide a legendary customer service experience. · Presents opportunities with fact-based information along with recommendations for solutions or support needed. · Manages store and regional budgets effectively. · Understands the demographics of the market to provide insights on real estate and traffic trends. · Conducts competitive market visits or research to create fact-based analysis. · Leads store teams to manage local marketing events and business outreach opportunities. · Identifies underperforming stores and develops a business plan to address effectively. Operational Excellence · Conducts effective and efficient store visits to ensure stores are customer-ready, meeting operational expectations and creating an inclusive work environment. · Prioritizes work schedule and store visits based on store performance. · Ensures store managers are efficient at using all tools to sustain operationally sound stores. · Stays informed on corporate communication, directives, initiatives, and policies/procedures. · Implements in-store programs and best practices to increase efficiencies in sales, service, and operations. Workplace · Creates an engaged and inclusive environment where opinions and contributions are recognized and valued. · Makes employment decisions and/or recommendations to sustain high performing and diverse store teams. · Supports a culture of learning and development, ensuring training tools are leveraged to on-board new employees and develop high potential talent. · Creates a steady pipeline of internal and external talent at all levels through recruitment and succession planning. Customer Experience · Ensures stores are trained on the company service model and are creating a legendary customer experience. · Leads store teams to exceed customer expectations in all interactions and achieve a high Net Promoter Score (NPS). · Leverages customer feedback to take appropriate actions and prevent or resolve customer concerns. · Evaluates stores to confirm stores are visually set to brand standards and executing marketing initiatives per company direction. Qualifications · Bachelor's Degree preferred or equivalent experience. · Minimum 5 years of experience successfully leading, managing, and developing retail teams or equivalent experience. · Must have strong decision-making and problem-solving skills. · Strong quantitative and analytical skills with a deep understanding of site analytics, sales and financial data. · Creative, and business savvy individual who demonstrates good judgement. · Self-motivated, results oriented, strategic thinker. · Strong organizational, leadership skills with the ability to multi-task in a fast-paced and dynamic environment. · Excellent written and verbal communication skills, with the ability to actively listen and effectively communicate with all levels, both internal and external. · Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at different levels. · Skilled at prioritizing duties, working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignments · Proven ability to develop staff members into high performing individuals and team members by providing training and development · Experience building organizations with strong teams and truly committed staff – evidenced by employee retention and engagement. · Proficient in technology systems, applications, Microsoft Office and video conferencing. · Travel is required. #HP