Summary: The WIC Office / Medical Assistant must acquire a working knowledge of the WIC Program State and Federal Policies and Procedures, be able to function independently and as part of a team, and be willing to take direction from supervisors or leaders in the clinic. Attendance for ongoing training is required. Qualifications: • High School diploma or GED. • Some medical office experience helpful, but not required. • Ability to be organized and precise necessary. • Ability to work effectively as a team with other WIC staff and supervisors. • Willing to participate in training to screen WIC participants for eligibility, height/weight measures, finger prick hemoglobin readings, scheduling, and other office functions as assigned. • Data entry computer skills. • Excellent telephone skills necessary. Nature of Work: • Under general supervision, performs a full-performance level work in multi-step clerical / medical tasks calling for interpretation and application of office procedures, rules and regulations. Performs related work as required. Distinguishing Characteristics: • Performs medical assistant tasks requiring interpretation and adaptation of office procedures as the predominant portion of the job, following Policy and Protocol. • Tasks include client identification, eligibility, income calculation and documentation, medical histories, anthropometry and hematological testing; completing referral forms and mailing to providers, health departments. Client orientation, issuance of WIC food benefits (loading eWIC cards) and scheduling appointments. • Will enter routine data using a computer display terminal; may use a standard set of commands, screens, or menus to enter, access and update data. • At this level, the predominant tasks are of a routine nature with structured directives for completing the work. • Work is learned through repetition and requires ability to learn the steps in the series of related tasks, which are typically a part of a broader work function. • Tasks are routine, but initiative and established procedures are used to solve unusual problems. • Tasks may include sorting and filing documents, typing routine forms and labels, sorting and distributing mail. • The steps of each task allow the employee to operate with some latitude of independence. • Work is reviewed for completeness and accuracy or provides an inherent system of checks. • Contacts are typically informational, whether in person or on the phone. • Position is limited in authority for independent action. Examples of Work: • Completes client application, verifies initial eligibility criteria and enters data into computer. • Provides orientation to clients on WIC Program responsibilities and spending food benefits. • Records a brief medical history of the previous six months. • Performs anthropometric measurements; and Hemacue Hemoglobin testing. • Documents all information and plots the growth grid. • Enters data into a computer display terminal; may make inquiries into the system. • Maintains office client schedule and completes participant reminder call lists. • Assigns eWIC cards and loads benefits as prescribed by CPA/Nutritionist. • Sorts and files documents numerically, alphabetically or according to other predetermined classification criteria; pulls material from files upon request. • Operates office equipment such as computers for data entry, scanners, signature pads, adding machines, electronic calculators, copy machine, fax, shredder, laminating machine, and other machines requiring no special previous training. • Answers telephone; takes messages; routes calls; answers general information questions; schedules or reschedules clients. • Receives, sorts and distributes incoming / outgoing mail; performs messenger work. • Inventories stock and distributes medical/clinic supplies. • Counts, collates, codes, sorts, staples and inserts forms in envelopes. • Posts various information to log or ledger for record keeping purposes. • Other duties as assigned. Knowledge, Skills, and Abilities: • Knowledge of medical office procedures and methods. • Knowledge of business English, spelling and arithmetic. • Ability to operate the common types of office equipment incidental to the job. • Ability to maintain routine clerical/medical records and to prepare reports from these records. • Ability to understand and follow oral and written instruction and direction. • Knowledge of Bio Hazardous Waste Regulations. • Knowledge of Federal CLIA and OSHA regulations. EEO is the Law – Applicants can learn more about our equal opportunity employer status by viewing the federal EEO Know Your Rights poster Monday-Friday 8:00am-4:30pm