Description JOB SUMMARY: Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. Essential Job Functions: • Ensures player satisfaction at all times. • Provides personalized service and uses guest name. • Resolves service problems according to Service Recovery guidelines. • Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. • Actively promotes casino events and programs. • Works closely with Total Rewards to promote new card sign ups and relay benefits. • Provides fast, friendly, professional beverage service to casino guests. • Supplements tray with extra product to provide immediate or interim guest satisfaction. • Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. • Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. • Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. • Handles money according to departmental procedure. • Maintains a general knowledge of alcohol by brand and cocktails by ingredients. • Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. • Maintains a clean and stocked workstation. • Clears empty glasses from work station/area. • Services guests according to the company standard sequence of service. Requirements GENERAL REQUIREMENTS: • Must be at least 21 years of age. • High school diploma or GED required. • Skilled in basic math in order to count money and present change correctly. • Knowledge of guest charge procedures. • Must possess excellent customer service and communication skills. • Able to work at a fast pace in mentally and physically stressful situations. • Knowledgeable of or able to learn tray service, cocktail ingredients. • Available to work required schedule which may include nights, weekends, holidays and overtime. • Must be able to read, write, speak and understand English. DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: • Able to respond to visual and auditory cues. • Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). • Able to walk at least 2 miles during shift. • Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels. WORK ENVIRONMENT: • Able to work in areas containing secondhand smoke, high noise levels and bright lights. • Able to work at a fast pace in often crowded/noisy environment.