Description We are looking for a friendly, professional, and dependable Guest Services Associate to join our team. This position serves as the first point of contact for our guests and plays an important role in creating a welcoming, positive experience from the moment they walk through our doors. The ideal candidate enjoys working with people, is organized and detail-oriented, and can confidently balance customer service, administrative tasks, and a busy front-desk environment. Responsibilities: • Greet and welcome guests in a warm and professional manner • Answer phones and assist with scheduling appointments • Check guests in and out and process payments • Provide excellent customer service while managing front-desk communications • Help maintain a clean, organized, and inviting reception area • Monitor the daily schedule and help keep services running smoothly • Assist with retail recommendations and purchases • Represent the salon and med spa in a positive, professional, and enthusiastic manner Requirements • Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred • Excellent communication and interpersonal skills • Friendly, approachable, and professional demeanor • Strong organizational and multitasking abilities • Comfortable using computers, phones, scheduling systems, and basic office software • Reliable and punctual